Spa Manager

Job Title:

Job Purpose:

To oversee the daily operations of the spa, ensuring exceptional service delivery, team performance, and revenue growth through achievement of monthly and quarterly sales targets. The Spa Manager plays a pivotal role in driving customer satisfaction, maintaining operational standards, and leading the team towards consistent performance.

Key Responsibilities:

1. Spa Operations & Guest Experience

• Ensure smooth day-to-day operations of the spa outlet.
  
• Supervise therapy sessions, hygiene standards, ambiance, and customer service quality.
  
• Monitor and maintain spa facility cleanliness and equipment.
  
• Handle guest feedback and resolve complaints promptly and professionally.
  

2. Team Leadership & Management

• Lead, motivate, and manage therapists, front desk, and housekeeping staff.
  
• Conduct regular team meetings, briefings, and one-on-one coaching sessions.
  
• Monitor staff schedules, leave, attendance, and productivity.
  
• Oversee training and development programs to enhance service quality and product knowledge.
  

3. Sales & Revenue Generation

• Achieve monthly and quarterly spa sales targets (services, memberships, and retail products).
  
• Drive upselling and cross-selling of treatments and wellness products.
  
• Analyze sales reports and implement strategies to improve performance.
  
• Collaborate with the marketing team for promotions, events, and local outreach.
  

4. Customer Relationship Management

• Build strong relationships with clients to increase retention and referrals.
  
• Maintain a CRM database to track client visits, preferences, and feedback.
  
• Implement loyalty programs and client engagement strategies.
  

5. Inventory & Financial Management

• Maintain adequate stock levels for spa products, consumables, and retail items.
  
• Conduct monthly inventory checks and report discrepancies.
  
• Manage petty cash and spa-related expenses within allocated budgets.
  

Key Performance Indicators (KPIs):

• Achievement of monthly service revenue & retail sales targets.
  
• Client satisfaction (CSAT scores & Google reviews).
  
• Staff productivity & retention.
  
• Operational compliance and hygiene audit scores.
  

Qualifications & Requirements:

• Bachelors degree or diploma in Spa Management, Hospitality, or related field.
  
• Minimum 3–5 years of experience in spa operations, with at least 1 year in a managerial role.
  
• Strong knowledge of spa services, wellness trends, and retail product lines.
  
• Excellent communication, leadership, and problem-solving skills.
  
• Sales-oriented mindset with experience in target achievement.
  

Work Schedule:

• 6 days a week (rotational shifts), including weekends