Solutions Consultant Manager / Sr.Manager Contact Center / Healthcare / Travel

The candidate will play a crucial role in the pre-sales cycle, contributing actively by conducting research and analysis on the latest trends in the Business Process Outsourcing domain for Contact Center, Healthcare, and Travel Clients. You will be responsible for identifying problem statements, devising effective solutions, and enhancing research materials as needed. Additionally, you will be expected to deliver impactful presentations, collaborate with senior executives, formulate research agendas, and assist clients and internal teams in addressing strategic business services and technology-related challenges. This position requires an individual contributor who can exhibit ownership, a hands-on approach, adept multitasking skills, attention to detail, proactive behavior, and proficiency in stakeholder management competencies. Key Requirements: - Substantial experience in the Contact Center, Healthcare, or Travel domain - Minimum of 10 years of overall work experience in a blend of International BPO and/or consulting settings - At least 4-6 years of core experience specifically in the Contact Center, Healthcare, or Travel sectors - Proficiency in written and oral communication, strong analytical abilities, and exceptional presentation creation skills - Proficient in MS Word, Excel, MS Visio, and Powerpoint Roles and Responsibilities: 1. Domain Knowledge: Possess in-depth domain expertise in the Contact Center, Healthcare, or Travel industry 2. Due Diligence: Conduct thorough assessments of requirements through documentation review and gathering intelligence 3. Solution Design: Develop comprehensive solutions for Contact Center, Healthcare, or Travel pursuits customized to specific requirements 4. Collaboration: Lead collaboration efforts with internal functions to gather inputs essential for constructing solutions 5. Documentation: Maintain detailed documentation for pursuit submissions, including deal brief, bid plan, solution summary, proposal document, pricing file (if necessary), and lessons learned 6. Bid Management: Take charge of pursuit activities during proposal development and submission, providing regular updates to internal stakeholders 7. Pricing: Oversee the pricing strategy for Contact Center, Healthcare, or Travel solutions submitted for pursuits 8. Collaterals: Develop differentiated solutions and offerings collaterals for White Papers and Blogs 9. Best Practices: Stay abreast of industry best practices and emerging trends in Contact Center, Healthcare, or Travel technology and customer service.,