Solutions Architect /Sr. Solutions Manager (SaaS)

About Locus

Locus is a cutting-edge AI-driven SaaS platform revolutionizing supply chain and final mile logistics. Our suite of solutions-includingLocus Transit Mid Mile, AI Agents, and Final Mile Optimization-helps enterprises streamline operations, reduce costs, and improve customer experience. We work with Fortune 500 companies across industries such as e-commerce, retail, and logistics.

Role Overview

Locus is seeking aSolutions Architect / Senior Solutions Managerwith extensive experience managing European enterprise accounts and working within European time zones. In this role, you will be responsible for designing and implementing Locus's AI-driven logistics solutions across large-scale enterprises. You will serve as a strategic liaison between customers and internal teams, ensuring the technical alignment of solutions with business needs and facilitating seamless project execution and value realization.

Key Responsibilities

• Solution Design:
  

  • Understand the client's business and use case, devising solutions using the existing product portfolio.

  • Identify new, challenging problem statements for the client that can be solved using core Locus IP.

  • Recognize new use cases and workflows with critical problems where Locus can help unlock value.

  • Map solutions to existing platforms while referencing workflows for logistics platforms and integrations.

  • Propose and implement acceptable updates to the system to meet client requirements.

  • Ensure security and data protection by design.

• Project Management:

  • Ensure efficient delivery of the solution.

  • Manage all stakeholders from various teams and different verticals.

  • Ensure contract terms and conditions are met.

  • Address customer issues with speed and efficiency.

  • Independently lead workstreams, mentor others, and manage stakeholders across functions.

  • Utilize BPMN for workflow management.

  • Apply experience with multi-tenant/globalization patterns and feature flags.

• Engagement Growth:

  • Foster positive relationships with customers as their primary point of contact.

  • Collaborate with sales teams to generate new business.

Qualifications

• Problem-solving and analytical aptitude.

• Prior experience in handling pre-sales engagement and extensive client interactions.

• Proficient in G-Suite And/Or Microsoft Suite

• Strong organizational and multitasking skills.

• Excellent verbal and written communication abilities.

• Sharp business acumen.

• Engineering or Management degree.

• Understanding of APIs is a plus.

• ITIL Foundation certification is preferred for operations-facing roles.

• Customer-oriented approach.

Why Join Locus

• Work with a globally recognized AI-powered SaaS platform transforming the logistics space.

• Opportunity to drivehigh-impact enterprise programswith top-tier enterprise clients.

• Fast-paced, innovative environment with exposure to cutting-edge AI and automation.

• Competitive compensation, benefits, and growth opportunities.

If you're a strategic leader with experience managing enterprise SaaS programs and a passion for AI-powered logistics, we'd love to hear from you!