Solution Specialist

Description:

Solution Specialists lead several of the pre-sales processes for qualified services opportunities. WWTs Sales organization is responsible for creating and qualifying business opportunities. The Solution Specialist leads the Intake, Scoping, Service Design, and Contracting phases of the services lifecycle. Core responsibilities include creating high quality services statements of work, preparing project budgets and pricing, and teaming with internal and external partner service delivery organizations to thoroughly plan engagements for successful delivery.

Responsibilities:

• Perform discovery and requirements gathering. Engage WWT subject matter experts to assist in scoping.
• Determine how WWT will perform the services in scope. This may include preliminary timeline, resource planning, risk assessment, estimating and budgeting, preliminary proposal and preliminary SOW/contract development. Prepare detailed estimates and pricing models leveraging the technical IT expertise of engineers, architects, and project/program managers.
• Develop statements of work that are accurate, detailed, and meet client objectives while contractually protecting WWT from scope expansion and other risks. Present SOW and pricing to clients. Balance winning business with creating engagements that optimized for successful and profitable delivery.
• Based on client feedback revise scope, timeline, and fees if appliable.
• Review engagements prepared by other employees for compliance and quality control purposes. Follow detailed documentation on the process.
• Build and maintain strong relationships with WWT Sales and WWT Services stakeholders and other WWT departments and employees.
• Serve as the point of contact for the Services organization regarding assigned Sales opportunities.
• Support high-volume and low-complexity engagements independently.

Qualifications:

• Bachelors degree or equivalent industry experience
• 5-10 years of related experience
• Experience writing technical statements of work and sales proposals, in US English with a major information technology integrator or professional services firm.
• Experience creating and/or working with work breakdown structures (WBS) and budgets for professional services engagements in the information technology field.
• Track record of working within infrastructure solution areas (Data Center, Networking, Digital Workspace, Mobility)
• A background focused on Network technology is desired
• Strong written and verbal communication skills in US English