Solution Architecture Manager

As a Solution Architecture Manager at Accenture, you will be part of the Technology for Operations team, serving as a trusted advisor and partner to Accenture Operations. Your role involves providing innovative and secure technologies to help clients establish an intelligent operating model, driving exceptional results. You will collaborate closely with the sales, offering, and delivery teams to identify and develop innovative solutions. Key Responsibilities: - Develop methodical information technology specifications, models, and guidelines using various Information Technology notations. - Estimate, architect, implement, test, assess, and sell Technology Architectures, covering activities and deliverables of ADM Technology Architecture work-stream. - Work on major sub-deals including Application Hosting Operations (AHO), Infrastructure Management (ISMT), and Intelligent Automation. - Provide operational support for any escalated and complex issues related to contact center technology design and standards across all Accenture locations globally. - Develop detailed technology designs, budgets, and Bills of Materials (BOMs) for the firm and its clients" requirements. - Evaluate solutions from multiple vendors and provide recommendations. - Enhance the Contact Center Technology Infrastructure Standards and develop detailed device configuration standards documents for global use. - Lead global architecture design initiatives on behalf of the team and contribute to technical operational issues escalated to Tier4 level. Qualifications Required: - Bachelor's degree in Engineering or related field. - 13 to 18 years of experience in the technology industry. - Strong expertise in the Genesys Contact Center platform. - Proficiency in solutioning global transformation and digitization projects, including services like Lex, OB Dialer, and Omnichannel. - Sound knowledge of global voice compliance and regulatory guidelines. - Understanding of CCaaS pricing models and cost optimization strategies. - Hands-on experience with Genesys contact center and industry certifications in the field of Voice. - Basic understanding of LAN/WAN, Microsoft OCS/Lync, and Unified messaging. - Experience with call center technology, Cisco platform, ACD reporting tools, WFM, and voice recording solutions. In this role, you will play a crucial part in driving technology innovation and delivering exceptional results for clients globally. Your expertise and leadership will contribute to the success of Accenture's Technology for Operations team.,