Solution Architect - Packet Core

Solution Architect - Packet Core

What You Will Do: Key Responsibilities

• Lead Fault Isolation Solution Emergency Handling

  : Serve as the Technical Leader during critical CSRs and network emergencies, ensuring rapid fault resolution and network recovery.

• Continuous Customer Support Handover

  : Ensure a continuous, adaptive handover process established within the customer's change management system, evolving it from a one-time to an ongoing activity.

• Develop Network Recovery Procedures

  : Own and enhance recovery procedures for issues like signaling storms, traffic rerouting, and other network recovery activities.

• Support Product-Specific Requests

  : Provide technical support for product-specific CSRs when needed, contributing to a smooth, end-to-end support process.

• Collaborate with Customer Operations Teams

  : Work on-site with customer teams, acting as the technical interface for complex network troubleshooting and recovery efforts.

• Manage Solution Lifecycle

  : Control the lifecycle management (LCM) status of customer-specific solutions, coordinating deployment, upgrades, and corrections.

• Contribute to Business Growth

  : Actively engage with customer networks and strategies to identify additional sales opportunities, promoting Cradlepoint's products and services.

• Customer Consultation Handling

  : Provide solution-level consultation to customers.

• On-site (Customer Office) Working

  : Be embedded within the customer Operations team.

The Skills You Bring: Required Qualifications

• Experience

  : 12-15 Years of relevant experience.

• Technical Expertise in Cloud and Packet Core Networks

  : Deep technical knowledge of Packet Core network components, including

  4G/5G Packet Core, SAPC/CCPC, PCG, NRF, CCRC, SC, and cloud infrastructure

  .

• Solution-Level Competence

  : Strong understanding of solution-level support that extends beyond node-based operations, including expertise in

  virtualization and cloud environments

  .

• Fault Isolation & Troubleshooting

  : Demonstrated leadership in fault isolation, developing recovery methods, and minimizing CSR turnaround time.

• Change Management

  : Hands-on experience in managing change control processes within customer support, especially during solution handover and deployment.

• Customer-Centric Focus

  : Excellent customer consultation and relationship management skills, ensuring continuous engagement and satisfaction.

• Business Acumen

  : Proven ability to identify business opportunities and promote additional Cradlepoint solutions to customers.

• Network Level Competence

  .
• Knowledge of

  3GPP or any other relevant standard

  for your area.
• Ability to learn

  Cradlepoint Portfolio

  .
• Understanding of

  Service Delivery Process

  .
• Proficiency in

  Change Management

  .

• Negotiation and argumentation skills

  .
• Strong

  presentation skills

  (oral and written).
• Experience with

  Software Update Management

  .
• Proficiency in

  Software Support

  .
• Commitment to

  Delivering Results and Meeting Customer Expectations

  .

To be successful in the role, you must also demonstrate:

• Excellent

  Communication and Relationship Management

  .
• Proactive

  Problem Solving

  .

• Adaptability and Resilience

  .
• Technical

  Mastery

  .

• Creativity and Innovation

  .
• Excellent

  Customer Relationship Management skills

  .
• Very strong

  personal interaction skills

  and good

  communication capabilities

  .