Solution Architect

Capgemini

10 - 18 years

25 - 30 Lacs

bengaluru

Posted:8 hours ago| Platform:

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Skills Required

solution architecting microsoft azure solution design aws salesforce enterprise architecture it architecture cio customer management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Summary:

Key Responsibilities:

Solution Design:
Design IT solutions that improve the efficiency or the KPIs of customer support and marketing operations. Ensure that the solutions are scalable, secure, and aligned with business objectives.
Collaboration with customer:
Work closely with customer CIO and team to understand their needs and constraints and translate them into clear requirements. Work closely with customer CIO and our program manager to communicate efficiently our plans and project status and get their feedback.
Internal collaboration:
Work closely with internal business teams (customer support and marketing operations) and internal IT development teams to ensure the solutions are well designed and deliver the planned efficiency gain and business value improvement.
Technical Leadership:
Provide technical leadership and guidance to project teams. Mentor and support team members in developing their skills and knowledge.
Continuous Improvement:
Stay up-to-date with the latest features and best practices of Salesforce Agentforce. Identify opportunities for continuous improvement and optimization of Salesforce solutions.

Qualifications:

Experience:
10+ years of experience in IT architecture, with a focus on Salesforce and customer support/marketing operations.
Salesforce Expertise:
Knowledge of Salesforce, including Sales Cloud, Service Cloud, Marketing Cloud, and Salesforce Lightning. Experience with Salesforce integration and customization. Knowledge of Agentforce and Data Cloud would be appreciated, otherwise needed trainings will be delivered.
Adobe:
knowledge of Adobe suite for marketing operations (such as Adobe Workfront) would be useful but not needed. Training will be delivered if necessary.
Microsoft Azure:
knowledge of Microsoft environment is recommended. Training will be delivered if necessary.
Operations knowledge:
Knowledge of customer support (mail, chat, voice, social) is mandatory. Knowledge of marketing operations is recommended. Knowledge of CPG industry is mandatory.
Analytical Skills:
Strong analytical and problem-solving skills. Ability to analyze business requirements and translate them into technical solutions.
Communication Skills:
Excellent communication and interpersonal skills. Ability to work effectively with cross-functional teams and stakeholders at all levels of the organization.
Fluent English
written and spoken

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