2188 Software Troubleshooting Jobs - Page 2

The Enterprise Helpdesk Technician will be responsible for providing support and assistance to end-users within the organization. You will troubleshoot hardware and software issues, manage user accounts, and ensure the smooth operation of IT systems. Your primary roles and responsibilities will include providing first-level technical support to end-users via phone, email, and in-person, diagnosing and resolving hardware, software, and network issues, managing user accounts, permissions, and access rights, installing, configuring, and maintaining computer systems and applications, documenting and tracking support requests and resolutions using a ticketing system, collaborating with other IT team members to resolve complex issues, assisting in the development and implementation of IT policies and procedures, conducting training sessions for end-users on various software and hardware topics, and staying updated with the latest technology trends and advancements. To qualify for this position, you should have a Bachelor's degree in information technology, Computer Science, or a related field, proven prior experience in a helpdesk or technical support role, strong knowledge of Windows and Mac operating systems, familiarity with network protocols, hardware, and software troubleshooting, strong knowledge and experience working with Service Now, familiarity with NICE ACD software, excellent problem-solving and communication skills, ability to work independently and as part of a team, and certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are a plus. Stratacent is a Global IT Consulting and Services firm, headquartered in Jersey City, NJ, with global delivery centres in Pune and Gurugram plus offices in USA, London, Canada, and South Africa. They are a leading IT services provider focusing on Financial Services, Insurance, Healthcare, and Life Sciences, helping customers in their transformation journey and providing services around Information Security, Cloud Services, Data and AI, Automation, Application Development, and IT Operations. Employee Benefits include Group Medical Insurance, Cab facility, Meals/snacks, and Continuous Learning Program. URL - http://stratacent.com,

Who we are. Newfold Digital is a leading web technology company serving millions of customers globally. Our customers know us through our robust portfolio of brands. We have some of the industry's most prominent and storied go-to-market brands, including Bluehost, HostGator, Domain.com, Network Solutions, Register.com and Web.com. We help customers of all sizes build a digital presence that delivers results. With our extensive product offerings and personalized support, we take pride in collaborating with our customers to serve their online presence needs. The strength of our company lives in the intersection of our people, our customers, and our brands. What you’ll do & how you’ll make your mark. Troubleshooting, resolving all technical issues related to our software and the range of products and services it provisions. Interacting with clients via. live chat, web-based systems, online forums, and telephone to resolve their problems and gather feedback. Testing & analysis of all products & services. Identifying any bugs/issues in the system and assisting in their resolution Recording, tracking, and reporting problem activity. Building strategies to improve efficiency, profitability, and quality of service. Reviewing existing product/feature documentation; publish documentation in internal knowledge bases. Abide by our organization's Information security policies and guidelines. Information security is the responsibility of every individual working for the organization and all employees have to follow the organization's Information Security Policies at all time Who you are & what you’ll need to succeed. Experience: 0-1 years in Customer Service or similar capacity, preferably on an IT platform Educational Qualifications: Graduate from any stream. Any Engineering or BSc (IT or Computers) preferred Must be customer-focused and willing to do whatever it takes to resolve customer issues Strong customer interaction skills and ability to work in a variety of customer situations Outstanding written and verbal communication skills Ability to solve complex problems quickly, inventively, and resourcefully Good working knowledge of computers and the internet; strong ability to develop new skills Should be able to provide project foresight in tracking, interpreting, and resolving issues and aiding software implementation Strong attention to detail Highly motivated and energetic team player, with excellent interpersonal skills Must be willing to work in rotational shifts Tech knowledge required: Networking and DNS basics Basic knowledge of Hardware, Software, Linux/Windows Operating Systems. Basic knowledge of Web and Email servers Configuration and troubleshooting mail clients using IMAP/POP/SMTP Troubleshooting server-side scripts Technologies involved (prior knowledge of these would be a plus): ➔ Domain names and domain name registration ➔ Web Hosting ➔ cPanel/Plesk ➔ POP/IMAP/SMTP Why you’ll love us. We’ve evolved; we provide three work environment scenarios. You can feel like a Newfolder in a work from-home, hybrid, or work-from-the-office environment. Work-life balance. Our work is thrilling and meaningful, but we know balance is key to living well. We celebrate one another’s differences. We’re proud of our culture of diversity and inclusion. We foster a culture of belonging. Our company and customers benefit when employees bring their authentic selves to work. We have programs that bring us together on important issues and provide learning and development opportunities for all employees. We have 20 + affinity groups where you can network and connect with Newfolders globally. We care about you. At Newfold, taking care of our employees is our top priority. We make sure that cutting-edge benefits are in place too for you. Some of the benefits you will have: We have partnered with some of the best insurance providers to provide you with excellent Health Insurance options, Education/ Certification Sponsorships to give you a chance to further your knowledge, Flexi-leaves to take personal time off and much more. Building a community with one domain at a time, one employee at a time. All our employees are eligible for a free domain and WordPress blog as we sponsor the domain registration costs. Where can we take you? We’re fans of helping our employees learn different aspects of the business be challenged with new tasks, be mentored, and grow their careers. Unfold new possibilities with #teamnewfold!

Position Description Company Profile: Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 94,000 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com. Job Title: API Automation -Rest Assured Position: Senior Test engineer Experience: 6-9 Years Category: Quality assurance/Software Testing. Main location: Chennai/Bangalore. Position ID: J0725-2101 Employment Type: Full Time Position Description: We are looking for an experienced Automation tester to join our team. The ideal candidate should be passionate about coding and testing scalable and high-performance applications Your future duties and responsibilities Your future duties and responsibilities Develop, execute, and maintain automated test scripts using Core Java, Selenium, and Rest Assured for functional, regression, and API testing. Create and manage test plans, test cases, and test data in collaboration with development teams and other stakeholders. Integrate test automation scripts into the CI/CD pipeline (using tools like Jenkins, Git, Maven, etc.). Perform end-to-end testing of web applications and REST APIs, ensuring high-quality releases. Troubleshoot issues with test scripts and the applications being tested. Perform performance testing for API services using Rest Assured and other performance testing tools. Document test results, log defects, and follow through on issue resolution with development teams. Ensure the automation test scripts follow coding standards and best practices. Work closely with developers to design, develop, and execute the automated tests in parallel with development work. Continuously identify and implement improvements to testing processes and frameworks. Participate in Agile development sprints, attending daily stand-ups, sprint planning, and retrospectives. Required qualifications to be successful in this role Required qualifications to be successful in this role Must-Have Skills: Strong proficiency in UI Automation with Java and selenium framework. Experience with Rest Assured experience. Experience with BDD and cucumber framework. Familiarity with Integrate test automation scripts into the CI/CD pipeline (using tools like Jenkins, Git, Maven, etc.). Experience with agile development methodologies and DevOps practices Excellent problem-solving and analytical skills Strong communication and collaboration skills Education Qualification: Bachelor's degree in Computer Science or related field or higher with minimum 3 years of relevant experience. Good to have skills: Banking domain experience BDD/Ccucmber framework experience devops exp in jenkins and git. Together, as owners, let’s turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction. Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team—one of the largest IT and business consulting services firms in the world.

We’re Hiring! — IT Intern Company: Inspira Builders LLP Location: Ground Floor, 35, Kasturba Cross Road, Off Lavelle Road, Shanthala Nagar, Ashok Nagar, Bengaluru, Karnataka 560001 Experience: Fresher or up to 1 year Internship Type: Full-time, In-office We are looking for a proactive IT Intern to support our daily IT operations. This is a great opportunity for someone who wants hands-on experience managing systems, servers, and laptops in a professional setting. Key Responsibilities: Basic maintenance and troubleshooting of laptops, systems, and servers Assist with software installation, system updates, and backupsProvide technical support to internal staff Maintain IT inventory and documentationRequirements:Basic knowledge of computer hardware and networking Familiarity with Windows OS and basic server handlingGood problem-solving and communication skills Eagerness to learn and grow in the IT field How to Apply: Walk in for an interview OR Send your CV to: [email protected] Job Type: Full-time Pay: ₹10,000.00 - ₹20,000.00 per month Work Location: In person

Responsibilities Develop and maintain backend systems using Java and Spring Boot Implement data management solutions with Spring Data and SQL Design and develop REST and SOAP services Collaborate with front end developers and other team members to integrate user facing elements with server side logic Participate in code reviews and ensure high quality code standards Troubleshoot and resolve issues in existing applications Contribute to the continuous improvement of development processes and practices Optional Responsibilities Implement security measures using Spring Security Requirements Bachelors degree in Computer Science Information Technology or a related field Strong proficiency in Java and Spring Boot Experience with Spring Data and SQL databases Knowledge of REST and SOAP services Excellent problem solving skills and attention to detail Strong communication and teamwork abilities About Virtusa Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 27,000 people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us. Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence. Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

We are looking to hire a Processor, SOC Support Services to join our team in Mumbai. The candidate will be a part of the Security Operations team and would be responsible for monitoring security tools for potential malicious behaviors and providing incident response and escalation to the incident response team. The day-to-day responsibilities include but not limited to: To work in 24x7 environment. Manage inbound requests via the ticketing system (Service Now), as well as via telephone calls, and provide security notifications via three methods: logging incident tickets, sending emails, and placing telephone calls. Work with multiple teams and departments and need to be able to communicate and take ownership to ensure tasks are completed appropriately and on time. Resourcefulness and quick-thinking nature to troubleshoot new and critical technical issues as they arise. Understanding and appreciation for information security within systems and user devices. Strong drive to provide excellent customer service and experience, with an awareness of prioritization of tasks, stakeholders, budget, and time. Work with Security Monitoring Team to provide cybersecurity root-cause analysis in support of any tickets. This root-cause analysis will include documenting recommendations for corrective action provided by the Subject Matter Expert. Proficiency in MS Office suits like – MS Word and Excel is must. Proficiency in operating systems including Windows 2003 & 2008 R2, Windows 2012, Windows 7 & above, RHES, CentOS and Ubuntu Linux Understanding of basic networking concepts including IP addressing (IPv4 and IPv6), OSI Model, ICMP, TCP, UDP. Essential traits: Must have Good verbal and written communication skills 2-3 years of experience with Active Directory and Exchange 2-3 years of experience with using and support Files sharing applications Candidates must have minimum of 2-3 years of experience in IT Helpdesk environment Experience using a helpdesk or IT incident management software Basic knowledge of User and Security groups in Active Directory management Networking fundamentals like TCI/IP and OSI model Network security fundamental knowledge is must DFD (Data Flow Diagrams) and Data Mapping basis knowledge and understanding is must MS Office working knowledge is must proficiency in MS Word, MS Visio and MS Excel Good to Have Knowledge of industry standards including ISO 27001, NIST 800-53 (ICD 503) and other industry related security standards Knowledge of Federal policies and regulations for Information System Security (eg. NIST 800-53, FISMA, CDM, ICS directives) CCNA or other networking/security trainings will be added advantage BE in Computers or IT/Master’s in computer application/MSc. Computers or IT About Kroll In a world of disruption and increasingly complex business challenges, our professionals bring truth into focus with the Kroll Lens. Our sharp analytical skills, paired with the latest technology, allow us to give our clients clarity—not just answers—in all areas of business. We value the diverse backgrounds and perspectives that enable us to think globally. As part of One team, One Kroll, you’ll contribute to a supportive and collaborative work environment that empowers you to excel. Kroll is the premier global valuation and corporate finance advisor with expertise in complex valuation, disputes and investigations, M&A, restructuring, and compliance and regulatory consulting. Our professionals balance analytical skills, deep market insight and independence to help our clients make sound decisions. As an organization, we think globally—and encourage our people to do the same. Kroll is committed to equal opportunity and diversity, and recruits people based on merit. In order to be considered for a position, you must formally apply via careers.kroll.com #LI-Hybrid #LI-AT1

Additional Information Job Number 25126960 Job Category Information Technology Location Courtyard Pune Hinjewadi, S. No 19 & 20, P4 Rajiv Gandhi Infotech Park Phase 1, Hinjewadi, Pune, Maharashtra, India, 411057 Schedule Full Time Located Remotely? N Position Type Non-Management POSITION SUMMARY Troubleshoot and resolve technical problems or issues related to computer software and systems. Provide technical guidance and recommendations to resolve business problems. Analyze, recommend, and implement process improvements. Enter commands and activate controls on computer and peripheral equipment to integrate and operate equipment. Troubleshoot, modify, support, manage, and maintain applications programs and user accounts. Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities. Train or instruct users in the proper use of hardware or software. Manage and coordinate planning, design, operations, maintenance, and resource allocation of telecommunications activities, including client/server support and strategic and tactical planning. Consult with and advise others on administrative policies and procedures, technical problems, priorities, and methods related to telecommunications. Assist management in hiring, training, scheduling, evaluating, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Follow all company policies and procedures; protect company assets. Speak with others using clear and professional language. Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Visually verify information. Enter and locate information using computers/Point of Sale (POS) systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: Technical, Trade, or Vocational School Degree. Related Work Experience: At least 2 years of related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At Courtyard, we’re passionate about better serving the needs of travelers everywhere. It’s what inspired us to create the first hotel designed specifically for business travelers, and it’s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We’re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve – all while having fun. In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Job Description: We are seeking a highly skilled and motivated Full Stack Developer with expertise in Java and React js to join our dynamic development team The ideal candidate will be responsible for designing developing and maintaining robust web applications that deliver exceptional user experiences and scalable backend services You will collaborate closely with cross functional teams to translate business requirements into technical solutions ensuring high performance responsiveness and quality across the stack Key Responsibilities: Roles Responsibilities Design and develop scalable and secure backend services using Java Spring Boot and RESTful APIs Build responsive and dynamic user interfaces using React js JavaScript HTML and CSS Collaborate with UI UX designers product managers and other developers to deliver high quality features Integrate frontend and backend components to create seamless full stack solutions Write clean maintainable and well documented code following best practices and coding standards Optimize application performance and troubleshoot issues across the stack Participate in code reviews sprint planning and other Agile ceremonies Implement unit and integration tests to ensure software reliability and maintainability Work with DevOps teams to manage CI CD pipelines containerization and cloud deployments Stay updated with emerging technologies and contribute to continuous improvement initiatives Technical Requirements: Strong proficiency in Java 8 or above with hands on experience in building scalable backend applications using Spring Boot Spring MVC and RESTful APIs Solid understanding of React js and modern JavaScript ES6 including Redux Hooks and component based architecture Experience with HTML5 CSS3 SASS LESS and responsive design principles Familiarity with Node js and NPM Yarn for frontend build and dependency management Proficient in working with Relational Databases e g MySQL PostgreSQL and NoSQL Databases e g MongoDB Experience with JPA Hibernate for ORM and data persistence Additional Responsibilities: Core Skills Strong proficiency in Java 8 or above with hands on experience in building scalable backend applications using Spring Boot Spring MVC and RESTful APIs Solid understanding of React js and modern JavaScript ES6 including Redux Hooks and component based architecture Experience with HTML5 CSS3 SASS LESS and responsive design principles Familiarity with Node js and NPM Yarn for frontend build and dependency management Database Persistence Proficient in working with Relational Databases e g MySQL PostgreSQL and NoSQL Databases e g MongoDB Experience with JPA Hibernate for ORM and data persistence DevOps Tools Hands on experience with Git Maven Gradle and CI CD pipelines e g Jenkins GitLab CI Familiarity with Docker and containerized application deployment Exposure to cloud platforms like AWS Azure or GCP is a plus Testing Quality Experience with unit testing frameworks e g JUnit Mockito and frontend testing tools e g Jest React Testing Library Understanding of code quality linting and static code analysis tools Soft Skills Collaboration Ability to work in Agile Scrum environments with cross functional teams Strong problem solving skills and attention to detail Excellent communication and documentation abilities Preferred Skills: Technology->Full stack->Java Full stack->Frontend(Angular)+Enterprise layer(Node.js)+DB,Technology->Full stack->MEAN stack->Frontend(Angular)+Enterprise layer(Express,Technology->Microsoft Technologies->.NET Frameworks->.NET Core,Technology->Reactive Programming->NodeJS,Technology->Reactive Programming->react JS

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Global Managed Service – Identity and access Management – Staff The Okta Operations Staff is responsible for the management and operational integrity of the Okta Identity and Access Management (IAM) platform within the organization. This role involves ensuring the secure and efficient operation of Okta services, including user lifecycle management, application integration, access policies, and multi-factor authentication. The analyst will work closely with IT, security, and business teams to support and enhance the identity management infrastructure Key Requirements / Responsibilities: Provide L2 support for Okta-related issues, including troubleshooting user access problems, application integration issues, and system outages. Assist with the management of user identities and organization groups within the Okta platform, ensuring accurate and timely provisioning and deprovisioning of access rights. Participate in the integration of new applications into the Okta environment, working closely with application owners and IT teams to ensure seamless Single Sign-On (SSO) functionality. Monitor Okta system performance and logs to proactively identify and address potential issues before they impact users. Contribute to the development and maintenance of Okta policy documentation, user guides, and training materials to support end-users and promote best practices. Engage in regular security reviews and audits of Okta configurations to ensure alignment with industry standards and compliance requirements. Support the implementation of Multi-Factor Authentication (MFA) policies across the organization to enhance security posture. Collaborate with IT and security teams to refine and enforce access control policies, ensuring the principle of least privilege is maintained. Assist in the resolution of tickets and service requests related to Okta, prioritizing based on impact and urgency. Keep abreast of new Okta features and updates, participating in relevant training and knowledge-sharing sessions to maintain expertise in the platform. Provide feedback and suggestions to improve the efficiency and effectiveness of the Okta service, including automation opportunities. Work with Okta support and third-party vendors as needed to resolve complex issues and maintain system stability. Preferred Skills: Basic understanding of identity and access management concepts and Microsoft Entra services. Strong desire to learn and develop skills in IAM operations and cloud security. Good problem-solving abilities and attention to detail. Effective communication skills and the ability to work collaboratively within a team environment Extensive experience in IAM operations, with a strong focus on Microsoft Entra and related Microsoft identity solutions. Knowledge of federation protocols – SAML, OAuth & OpenID Understanding of IAM concepts, cloud security, and operational best practices. Education: Bachelor’s degree in computer science, Information Technology, Cybersecurity, or a related field. Work Requirements: Willingness to travel as required Willingness to be on call support engineer and work occasional overtime as required Willingness to work in shifts as required EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers—and their patients—are at the heart of what we do. Our mission is to empower our customers to advance healthcare, and our success starts with our teammates. POSITION SUMMARY Our innovative company is looking to fill the role of Service Desk Associate. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all the qualifications but have sufficient experience and talent. ESSENTIAL JOB FUNCTIONS: Act as a Service Desk Associate of the Global Service Desk as part of Infrastructure Managed Services. Provide first contact support of incoming requests to the service desk via telephone, web portal, email, and chat to ensure courteous, timely, and effective resolution of end-user issues. Willingness to work in all different shifts of a 24x7 support organization. Troubleshooting O365 applications like Outlook, One Drive, Microsoft Teams etc. Assist users with PC hardware, software, printer, or other IT-related issues. Prioritize incidents and service requests according to defined processes to meet defined SLAs. Escalate incidents with accurate documentation to suitable technician, when required. Record, track, and document the service desk incident-solving process, including all successful and unsuccessful decisions made and actions taken, through to final resolution in our ITSM tool ServiceNow. Use remote tools and diagnostic utilities to aid in troubleshooting. Research solutions through internal and external knowledgebase as needed. Identify and learn appropriate software and hardware used and supported by the organization. Develop help sheets and FAQ lists for end users. Contribute to technician knowledgebase as needed. Reinforce SLAs to manage end-user expectations. Provide suggestions for continual improvement. Plans, conducts and directs the analysis of business problems with automated systems solutions. Alert management to emerging trends in incidents. Preparing training manuals and FAQ materials for easy-access end-user guidance. Documenting processes and maintaining service desk records. Supporting organization functions like, Infrastructure, Security, Applications, etc and their tool, technologies and applications. SUPPLEMENTAL JOB FUNCTIONS: Performs additional duties as directed. Proficient in utilizing business tools such as: E-mail, Microsoft Word, Excel, and PowerPoint. Experience with HCM (e.g., Workday) or equivalent ERP product and productivity software desired. Qualifications EDUCATION & EXPERIENCE: Minimum of 1 year of relevant work experience and/or specialized training Will be hiring freshers/students pursuing their masters who have the drive & passion to work & have the basic skills that is needed for the role. High school diploma or equivalent. Associate's or Bachelor’s degree in technology-related field a plus. Comptia A+, Comptia Network +, and ITIL certifications a plus. Exceptional customer service orientation. Ability to effectively prioritize and execute tasks in a high-pressure environment. Experience working in a team-oriented, collaborative environment. ADDITIONAL REQUIREMENTS: Excellent communication skills in English. Customer friendly mindset and Team player. Ability to absorb and retain information quickly. Ability to present ideas in user-friendly language. Highly self-motivated and directed. Keen attention to detail. Proven analytical and problem-solving abilities. If you feel this opportunity could be the next step in your career, we encourage you to apply. This position will accept applications on an ongoing basis. Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.

At CGI, we’re a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve. At CGI, we’re a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at www.cgi.com. This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans. We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted. No unsolicited agency referrals please. Your future duties and responsibilities Job Title: BMC Remedy Position: Senior Software Engineer/ Lead Analyst Experience: 4 to 7 Years Main location: Bangalore/Chennai Position ID: J0725-2217 Configuring and customizing components of ARS, ITSM - Incident, Problem, Change, Task, SRM, SLM and CMDB. Managing CMDB data model and Asset Provide technical support of the Remedy Suite including, CMDB, Asset Management, Incident/Problem/Change management within the production, test and development environments. Ability to troubleshoot applications at the workflow and database level Experience of Asset Management Create and/or update Remedy documentation to comply with software lifecycle methodologies • Integration of Remedy with other systems using webservice, REST and APIs.• Must have experience with direct database query technologies. Required qualifications to be successful in this role Bachelor’s Degree and 4 or more years of BMC Remedy Development experience Strong troubleshooting skills BMC Remedy product line experience across all modules (ARS, Service Desk, Change Management, SRM, Asset Management, CMDB, DWP, DWPA, Dashboard/Smart Reporting, SSO) Experience with integration methodologies like REST, Web Services etc. Experience of working on various Operating Systems, and Databases Experience of working in latest Remedy versions on Helix. Exposure to agile methodology and tools. Technical skills Knowledge of BMC Remedy ARS. Knowledge of CMDB, ITSM, DWP #LI-SA19 Together, as owners, let’s turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction. Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team—one of the largest IT and business consulting services firms in the world.

Job Profile – IT Intern Work Location – Bhopal (M.P) Job Type – On Site / Internship Timings – 10 AM to 7 PM Are you a tech enthusiast looking to kickstart your IT career? In this role, you’ll support the internal IT team in maintaining systems, solving technical issues, and ensuring smooth day-to-day operations. You'll gain hands-on experience with real-time projects, assist in troubleshooting hardware and software problems, and work on various IT-related tasks essential to business operations. Key Responsibilities: Assist in troubleshooting hardware, software, and networking issues. Support the IT team in daily tasks and technical support activities. Help maintain systems and ensure IT infrastructure is up-to-date. Collaborate on software development/testing/configuration tasks (based on department). Document technical procedures, user guides, and IT policies. Participate in team meetings, brainstorming sessions, and knowledge-sharing initiatives. Job Type: Full-time Pay: ₹2,000.00 - ₹5,000.00 per month Shift: Day shift Work Days: Monday to Friday Work Location: In person Expected Start Date: 11/08/2025

Responsibilities Develop and maintain backend systems using Java and Spring Boot Implement data management solutions with Spring Data and SQL Design and develop REST and SOAP services Collaborate with front end developers and other team members to integrate user facing elements with server side logic Participate in code reviews and ensure high quality code standards Troubleshoot and resolve issues in existing applications Contribute to the continuous improvement of development processes and practices Optional Responsibilities Implement security measures using Spring Security Requirements Bachelors degree in Computer Science Information Technology or a related field Strong proficiency in Java and Spring Boot Experience with Spring Data and SQL databases Knowledge of REST and SOAP services Excellent problem solving skills and attention to detail Strong communication and teamwork abilities About Virtusa Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 27,000 people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us. Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence. Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

Summary: Screens, refers and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers and related systems. May prepare help desk incident reports and assist in hardware and software evaluation. Duties & Responsibilities: Provides day-to-day technical support to employees, installs, configures, and troubleshoots laptops, workstations, desktop systems. Works closely with internal IT Operations to maintain network services and infrastructure when required. May be called upon to participate in development of information technology and infrastructure projects and general IT training. Working knowledge of ITIL including the use of helpdesk service delivery systems such as Service Now. Strong communication skills to relate with and convey technical solutions in an understandable manner to all levels within the organization. Works well as part of a small team and the wider global Desktop Support team when required. Maintains and repairs computer equipment; installs, configures, and maintains computer hardware and software; performs routine and complex diagnostics. Installs hardware peripherals. Provide hardware and basic software support to end users. Resolve connectivity problems with hardware and networking environment. Must have strong English language skills - written and verbal. Must be able to demonstrate technical problem-solving skills. Responsibilities & Duties: Installing, testing and making software available to appropriate users ensuring software is properly configured, regularly updated and working properly on all PCs. Install, add, test, troubleshoot, repair, move, change-out, maintain and upgrade PC’s, Laptops, printers, and other peripherals. Build PC and Laptops using Microsoft SCCM Knowledge of imaging. Raising Incidents in Service Now. Maintaining inventory records. Diagnosing and troubleshooting hardware failures. Repair and upgrade different types of computers (software and hardware). • Liaising with external support companies to resolve faults in a timely manner. • Liaising with the designated personnel responsible for keeping the inventory. - Maintaining computer peripheral equipment e.g. printers, scanners, projectors and conference room technology. Providing technical support by utilizing remote control and Windows administration tools. Effectively communicate all support aspects to all levels of personnel in a support driven customer-oriented manner through the Service Now Helpdesk. Pre-Requisites / Skills / Experience Requirements:

Job Title: Salesforce L2 Support Executive Experience Required: 4-5 Years Job Description: We are seeking a highly skilled and experienced Salesforce L2 Support Executive to join our team. The ideal candidate will have 4-5 years of experience in providing Level 2 (L2) support for Salesforce applications, troubleshooting technical issues, and ensuring smooth system operations. This role demands strong problem-solving skills, a client-focused mindset, and a solid understanding of Salesforce functionalities and integrations. Key Responsibilities: Provide Level 2 (L2) support for Salesforce applications, addressing and resolving complex issues escalated from L1 support. Troubleshoot and resolve user-reported incidents, performance issues, and application bugs in a timely manner. Assist in system configurations, workflows, reports, dashboards, and other Salesforce customizations. Collaborate with development teams and Salesforce administrators to resolve system defects and deploy enhancements. Monitor system performance, identify potential bottlenecks, and recommend improvements to optimize Salesforce functionalities. Manage and track support tickets using a ticketing system, ensuring SLAs are met. Develop and maintain detailed documentation for support processes, troubleshooting guides, and FAQs. Conduct training sessions or provide guidance to L1 support teams and end-users as needed. Stay up to date with the latest Salesforce updates, features, and best practices to provide proactive support. Qualifications and Skills: Bachelor’s degree in Computer Science, Information Technology, or a related field. 4-5 years of experience in Salesforce support, with at least 2 years in an L2 support role. Strong understanding of Salesforce functionalities, including Sales Cloud, Service Cloud, and custom applications. Proficiency in troubleshooting Apex code, Visualforce pages, Lightning Components, and Salesforce integrations. Hands-on experience with Salesforce administration tasks like user management, security settings, and data management. Familiarity with Salesforce integration tools (e.g., REST/SOAP APIs, MuleSoft, etc.). Knowledge of ticketing systems such as ServiceNow or Jira. Excellent analytical and problem-solving skills. Strong communication skills and ability to work collaboratively with cross-functional teams. Salesforce certifications such as Salesforce Administrator or Platform App Builder are a plus. Note- Max notice period 15 days Budget max 30 % raise on the present comp Job Types: Full-time, Permanent Pay: From ₹182,772.70 per year Experience: Salesforce L2 Support : 5 years (Preferred) L2 support role. : 2 years (Preferred) Work Location: In person

Requirement A dedicated and detail-oriented Computer Lab Assistant with 3 years of experience in managing and maintaining computer labs in academic and professional settings. Holds a Master of Computer Applications (MCA) / Bachelor of Technology (B.Tech) degree with strong technical skills and troubleshooting expertise. Responsibility Conducting workshops or training sessions on software usage and best IT practices. Assisting students and faculty with hardware and software issues.

Job Title: IT Executive Job Overview: We are seeking a highly motivated and enthusiastic IT Support Personnel to join our team. This position is ideal for freshers (0 to 2 years of experience) or individuals with prior experience, especially those with knowledge of VICI Dialer. As an IT Support Personnel, you will play a key role in providing technical support, troubleshooting, and maintaining the company's IT systems and infrastructure. Key Responsibilities: Provide technical support for hardware, software, and network-related issues. Assist in troubleshooting and resolving IT-related problems across various departments. Maintain and support VICI Dialer systems (if experienced). Ensure smooth operation of the company's computer systems and network infrastructure. Assist with installation, configuration, and updates of IT systems. Help with software and hardware upgrades as needed. Respond to service requests, track issues, and provide timely resolutions. Qualifications & Skills: Freshers: No prior experience required, but a strong interest in IT and technology is essential. Experienced Candidates: 0-2 years of relevant IT support experience. VICI Dialer Knowledge (Preferred for experienced candidates): Familiarity with installation, configuration, and troubleshooting of VICI Dialer. Knowledge of computer hardware, software, and networking concepts. Basic understanding of operating systems (Windows, Linux). Benefits: Competitive salary Both side cabs One time meal Health and wellness benefits Job Type: Full-time Pay: ₹22,000.00 - ₹30,000.00 per month Benefits: Commuter assistance Food provided Health insurance Experience: total work: 1 year (Preferred) Work Location: In person

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world. Your Role As an SAP Functional L1 Support Executive provides initial-level support for SAP systems, acting as the first point of contact for user issues. Their responsibilities include resolving basic issues, escalating complex problems, and documenting solutions. Incident Management: Receive and log support tickets, troubleshoot issues, and resolve them within established service level agreements (SLAs). User Support: Provide guidance and assistance to end-users on standard SAP transactions and processes. Documentation: Create and maintain user manuals, knowledge base articles, and other documentation related to SAP support. Escalation: Identify and escalate complex or unresolved issues to higher-level support teams (L2, L3). In this role you will play a key role in: Provide initial-level support for SAP systems Focusing on resolving basic user issues and escalating complex problems. Act as the first point of contact for end-users, logging tickets, troubleshooting common problems, and ensuring smooth SAP operations. Help in user training, documentation, and collaborating with other support levels to resolve issues. Your Profile Experience: Extensive experience in finance with a deep understanding of SAP Financial Accounting and Controlling modules. SAP Knowledge: Strong expertise in SAP HANA, particularly in the context of financial processes. Problem-Solving Skills: Ability to analyze complex financial processes and provide effective solutions. Communication: Excellent communication skills, with the ability to collaborate with cross-functional teams and provide clear guidance to finance users. Software Skills: Proficiency in ServiceNow for IT service management, SAP Solution Manager for application lifecycle management, and Jira for issue tracking and project management in addition . WHAT YOU'LL LOVE ABOUT WORKING HERE You can shape your career with us. We offer a range of career paths and internal opportunities within Capgemini group. You will also get personalized career guidance from our leaders. You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work. You will have the opportunity to learn on one of the industry's largest digital learning platforms, with access to 250,000+ courses and numerous certifications. We’re committed to ensure that people of all backgrounds feel encouraged and have a sense of belonging at Capgemini. You are valued for who you are, and you can bring your original self to work . Every Monday, kick off the week with a musical performance by our in-house band - The Rubber Band. Also get to participate in internal sports events , yoga challenges, or marathons. At Capgemini, you can work on cutting-edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges. About Capgemini Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

Key Responsibilities: Handle day-to-day administrative and back-office tasks, including document management, filing, and basic coordination Build and maintain Excel spreadsheets for tracking, reporting, and data organization Assist with basic technical support such as installing software, setting up and troubleshooting printers, and handling minor IT-related issues Support front-office operations, such as preparing documents or coordinating basic logistics Ensure smooth functioning of office systems and assist with routine process improvements Requirements: Minimum 5 years of experience in an administrative, office assistant, or similar support role Strong proficiency in Microsoft Office , especially Excel (formulas, formatting, and basic data handling) Technically sound — capable of troubleshooting basic hardware/software issues and assisting with IT setup Highly organized with strong attention to detail Ability to work independently and take ownership of responsibilities Good written communication and documentation skills Preferred educational background in commerce (B.Com or equivalent) Job Type: Full-time Pay: ₹15,000.00 - ₹18,000.00 per month Schedule: Day shift Supplemental Pay: Yearly bonus Application Question(s): Please provide your availability for the Interview on Weekdays from 1 pm to 5 pm. Work Location: In person Expected Start Date: 11/08/2025

We are seeking a proactive and technically skilled IT Admin & Support Executive to manage and maintain the company’s IT infrastructure while providing day-to-day technical support to employees. The ideal candidate will ensure smooth hardware, software, network, and system operations across departments. Key Responsibilities: Install, configure, and maintain computers, printers, and networking devices . Provide technical support to staff for software, hardware, and connectivity issues. Maintain and troubleshoot LAN, WAN, Wi-Fi, and internet connectivity . Set up and manage user accounts, emails, and system access . Perform regular data backups, antivirus checks, and system updates . Document IT issues and resolutions; escalate to vendors or higher IT support when necessary. Manage inventory of IT assets and licenses. Ensure IT security, privacy policies, and compliance are followed. Support the implementation of new tools, software, and upgrades. Respond promptly to helpdesk tickets and maintain service-level commitments. Required Skills & Qualifications: Bachelor’s degree in IT, Computer Science, or related field. 0 –4 years of experience in IT administration or desktop support. (Freshers with knowledge in basic computer hardware and software are also welcome. Strong knowledge of Windows, MS Office, Networking (TCP/IP), and Antivirus Tools . Familiarity with hardware troubleshooting , printer/scanner setup, and basic server support. Good understanding of cloud email platforms (e.g., Google Workspace, Outlook). Excellent problem-solving, communication, and time-management skills. Job Types: Full-time, Permanent Pay: ₹12,000.00 - ₹15,000.00 per month Schedule: Day shift Monday to Friday Morning shift Work Location: In person

Category: Software Development/ Engineering Main location: India, Tamil Nadu, Chennai Position ID: J0725-2217 Employment Type: Full Time Position Description: At CGI, we’re a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve. At CGI, we’re a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at www.cgi.com. This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans. We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted. No unsolicited agency referrals please. Your future duties and responsibilities: Job Title: BMC Remedy Position: Senior Software Engineer/ Lead Analyst Experience: 4 to 7 Years Main location: Bangalore/Chennai Position ID: J0725-2217 Configuring and customizing components of ARS, ITSM - Incident, Problem, Change, Task, SRM, SLM and CMDB. Managing CMDB data model and Asset Provide technical support of the Remedy Suite including, CMDB, Asset Management, Incident/Problem/Change management within the production, test and development environments. Ability to troubleshoot applications at the workflow and database level Experience of Asset Management Create and/or update Remedy documentation to comply with software lifecycle methodologies • Integration of Remedy with other systems using webservice, REST and APIs.• Must have experience with direct database query technologies. Required qualifications to be successful in this role: Bachelor’s Degree and 4 or more years of BMC Remedy Development experience Strong troubleshooting skills BMC Remedy product line experience across all modules (ARS, Service Desk, Change Management, SRM, Asset Management, CMDB, DWP, DWPA, Dashboard/Smart Reporting, SSO) Experience with integration methodologies like REST, Web Services etc. Experience of working on various Operating Systems, and Databases Experience of working in latest Remedy versions on Helix. Exposure to agile methodology and tools. Technical skills Knowledge of BMC Remedy ARS. Knowledge of CMDB, ITSM, DWP #LI-SA19 Skills: BMC ADDM Database English Requirements Analysis ServiceNow Telecommunications Unix WebLogic What you can expect from us: Together, as owners, let’s turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction. Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team—one of the largest IT and business consulting services firms in the world.

Job Title: Systems & Network Administrator Location: IDA – Nacharam & Department: IT Qualification: B.Tech.(CSE)/IT ) or Related field. Experience: minimum 1to 4 years, & Salary: Rs.20,000/- to Rs.30,000/- Company Overview M/s.Analogics Tech India Ltd., is a leading electronic manufacturing company that specializes in producing high-quality electronic components and devices viz:-Handheld computers, Spot Billing Machines, Automatic Meter Readers, Modems & Solar Products etc., We are seeking an experienced Network Administrator to join our IT team and ensure the smooth operation of our network infrastructure. Job Summary The Network Administrator will be responsible for designing, implementing, and maintaining our network infrastructure, including servers, computers, laptops, network connections, software installation, and program installation. The ideal candidate will have experience in server maintenance, network security, troubleshooting, and technical support. Key Responsibilities 1. Network Administration: Manage and maintain the network infrastructure, including servers, routers, switches, and firewalls. 2. Server Maintenance: Perform regular server maintenance tasks, including backups, updates, and troubleshooting. 3. Computer and Laptop Maintenance: Maintain and troubleshoot computers and laptops, including hardware and software issues. 4. Network Connections: Ensure stable and secure network connections, including Wi-Fi and LAN. 5. Software Installation: Install and configure software applications, including operating systems and productivity software. 6. Program Installation: Install and configure programs, including custom applications and third-party software. 7. Troubleshooting: Troubleshoot technical issues, including network, hardware, and software problems. 8. Technical Support: Provide technical support to employees, including help desk support and training. Requirements: 1. Education: Bachelor's degree in Computer Science, Information Technology, or related field. 2. Experience: Minimum 3-5 years of experience in network administration, server maintenance, and technical support. 3. Technical Skills: Strong knowledge of network protocols, server operating systems (Windows/Linux), and network security measures. 4. Certifications: CCNA, CCNP, or other relevant certifications are preferred. Technical Skills: 1. Operating Systems: Windows, Linux, macOS. 2. Networking: TCP/IP, DNS, DHCP, Switches, Routers, Firewalls. 3. Server Management: Server installation, configuration, and maintenance. 4. Software Installation: Software installation, configuration, and troubleshooting Contact Person: P.Sreenivas S./ K.Amala 8019610574 / 8019058015, E-Mail-ID: [email protected] Company Address / Job Location: M/s.Analogics Tech India Ltd. Plot No.9/10, Road No.6, IDA Nacharam, Hyderabad – 500 076, Telangana Job Type: Full-time Pay: ₹25,000.00 - ₹35,000.00 per month Benefits: Food provided Provident Fund Schedule: Day shift Work Location: In person

Job Title: IT Technician Location: Kochi, Kerala Job Type: Full-Time Experience: 2–5 years Age Criteria: 25 years and above Job Summary: We are seeking a technically skilled and dependable IT Technician for our office in Kochi. The ideal candidate should have hands-on experience in installing and maintaining laptops, printers, and IT equipment, as well as the ability to handle basic PRO (Public Relations Officer) tasks such as document submissions, office errands, and government-related work. A valid driving license and driving experience are mandatory for this role. Key Responsibilities: Install, configure, and troubleshoot laptops, desktops, printers, and IT peripherals. Perform basic software installations, updates, and system troubleshooting. Support internal teams with day-to-day IT needs and hardware setups. Travel to client locations or vendor offices as needed for technical support or document delivery. Handle PRO-related tasks such as collecting and submitting official documents, visiting government offices, and running company errands. Maintain detailed records of installations, repairs, and IT asset inventory. Ensure proper transportation and handling of IT hardware and documents. Requirements: 2–5 years of experience in IT hardware support or a similar role. Strong knowledge in printer and laptop installation, configuration, and basic networking. Must be able to drive and hold a valid LMV driving license. Familiarity with operating systems (Windows/Linux) and office software. Ability to handle external PRO work efficiently and professionally. Good communication and interpersonal skills. Age must be 25 years or above. Must be based in Kochi or willing to relocate. Preferred Qualifications: Diploma or certification in IT, Computer Hardware, Networking, or related field. Experience working with brands like HP, Canon, Dell, Epson, etc. Prior exposure to PRO-related responsibilities is a plus. Basic understanding of IT documentation and asset tracking. Job Types: Full-time, Permanent Pay: ₹23,000.00 - ₹25,000.00 per month

Key Responsibilities - Respond promptly to customer queries via phone, email, or chat in Hindi and English. - Assist customers with installation, configuration, and troubleshooting of vehicle tracking devices. - Provide step-by-step guidance on the usage of tracking devices and mobile/web platforms. - Address and resolve technical issues by coordinating with the technical team if necessary. - Handle complaints and provide appropriate solutions in a timely manner. - Ensure customer satisfaction through follow-ups and resolution confirmation. - Maintain logs of customer interactions and issues. - Provide feedback to the development and operations team to enhance product and service quality. - Educate customers on the features and benefits of vehicle tracking devices. - Conduct virtual or on-site demonstrations as required. - Coordinate with internal teams (technical, sales, and operations) to ensure seamless service delivery. - Contribute to team meetings to enhance support strategies. Requirements Educational Qualifications Minimum: Bachelor’s degree or equivalent. Skills - Fluency in Malayalam, Hindi and English (verbal and written). - Excellent communication and interpersonal skills. - Technical aptitude to understand and explain GPS tracking devices. - Proficiency in using CRM software and basic computer applications (MS Office). Experience 1–3 years of experience in customer support or a technical helpdesk role. Experience in the vehicle tracking or telematics industry is a plus. Other Attributes - Ability to work in a fast-paced environment and handle multiple tasks. - Strong problem-solving and organizational skills. - Customer-focused with a proactive attitude. Work Location Kochi Employment Type Full-time Job Type: Full-time Pay: ₹10,000.00 - ₹15,000.00 per month Schedule: Day shift Work Location: In person

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose The Configuration co-ordinator is focused on managing and maintaining the Configuration Management System and the Configuration Management Database (CMDB). The Configuration Management co-ordinator watches over the integrity of the CMDB and associated libraries. As an assistant to the Configuration Management Process Manager they report directly to him. ͏ Do The roles and responsibilities defined below indicate the co-ordinator as well as the configuration managers roles, rolled into one. The Configuration Manager is responsible for maintaining information about Configuration Items required in delivering IT services. Maintains a logical model, containing the components of the IT infrastructure (CIs) and their associations. Ensuring that all CI’s are accurately registered Interfacing with other support organizations to ensure the effective use of the CMDB and Configuration Management System Maintaining and recommending improvements to facilitate effective use and integrity of the CMDB Creating reports and analyses the CMDB when requested by the Configuration Manager Ensuring that CI Owners maintain adequate Configuration Management process disciplines and systems for the CIs they own Ensuring that authorized procedures and work practices are followed Own the SACM process end to end Make sure all changes to the CIs and the CMS are controlled, audited and reported Make sure the CMS is up-to-date Define the naming conventions for the CIs Own the CMS All updates to the CMS go through the Configuration Manager Take control of both the software and hardware CIs Control of all assets and liaison with the procurement team is one of the key responsibilities Define the asset disposal policy along with the customer Work closely with the change and release team to make sure the CMS is up-to-date Conduct scheduled and also ad hoc audits of the CIs Define an audit policy and audit process covering local as well as remote CIs Handle discrepancies resulting out of the audits Maintain libraries or other storage areas to hold CIs Safeguard the integrity of the logic of the CMDB and associated libraries ͏ Configuration Librarian in particular will be responsible for the following activities Supervise and control receipt, identification, storage and withdrawal of all supported CIs Supervise the functional design and support of the CMDB and associated libraries Assist in the identification of products and CIs Maintain and provide information on the status of CIs Number, record, store and distribute Configuration Management issues Record the receipt of authorized new or revised configurations and archive superseded configurations to the appropriate library Hold master copies of documents, software, etc. Notify holders of any changes to their products or CIs Assist in conducting audits ͏ KEY SKILLS AND COMPETENCIES Good analytic and decision-making skills. Good communication skills. Good presentation skills. Must have conflict resolution abilities. Technical background with demonstrated skills in at least one or multiple IT technologies / disciplines IT hardware and Software setup, management and troubleshooting capabilities Configuration Management experience on document control, source code management, and Defect Management tools Should be able to create a CMDB repository Should have understanding of the software development lifecycle Experience of working in a multi-site environment Extensive experience with SCM tools and with build automation software ͏ Mandatory Skills: ITIL - IT Hardware Asset Management. Experience: 1-3 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.