Software (Tech) Support Engineer

You are being offered an exciting opportunity to join Applied Materials as a Software Support Engineer. In this role, you will provide software support for products installed at customer sites globally and work collaboratively with various teams to ensure the functionality of tools. **Key Responsibilities:** - Function as a technical support Tier for software issues - Contain field software escalations not requiring code changes - Resolve complex customer issues by analyzing product and system/computing issues - Provide troubleshooting plans and technical solutions to field and Tier-1 Tier-2 teams - Reproduce customer issues on internal systems and perform Root Cause Analysis - Identify points of failure proactively and drive for resolution - Participate in new software development and new product introductions - Perform new installations/software upgrades on-site - Develop training programs for field engineers and end users - Drive support-related feature developments and document solutions **Qualifications Required:** - Self-learning capability and passion for new technology - Minimum d years" experience in technical support or a similar Tier-3 position - Proficiency in Microsoft and Linux operating systems - Bachelor/masters degree in computer science, engineering, or a related technical field - Advantageous to have experience in software development or testing - Willingness to work off hours, weekends, and travel up to 40% - Excellent verbal and written English communication skills This is a full-time position with the possibility of relocation and travel up to 25% of the time. Join Applied Materials to be a part of a supportive work culture that encourages personal and professional growth while working on cutting-edge technologies in the semiconductor industry.,