Software Support Executive (SSE)

As a Software Support Specialist at Stersoft Solutions in Vadodara, your role involves providing first-line technical support to software users via phone, email, or chat. You will be responsible for: - Diagnosing and troubleshooting software-related issues reported by customers. - Guiding customers through step-by-step solutions for software problems. - Escalating complex issues to higher-level technical support or engineering teams. - Documenting and tracking issues reported by customers in the support ticketing system. - Collaborating with product development teams to improve software based on user feedback. - Conducting training sessions for new users and providing ongoing support. - Understanding the business process and configuring the software as per training given. - Supporting customers for data entry and guiding them, and if required, doing data entry for them. - Inserting customer data by inputting text-based, Excel-based, and numerical information from source documents. Qualifications required for this role include: - 1+ years of experience in Software Support or hands-on experience with Tally, Marg, Busy, QuickBooks, or any other ERP software. - Creating and maintaining a positive and professional learning environment. - Providing training to employees, partners, or clients. - Knowledge of the internet, MS Excel, and Word is a must. If you are seeking a challenging role where you can apply your technical skills and offer exceptional support to software users, Stersoft Solutions invites you to be part of our team. For further details, please send your resume to career@stersoftsolutions.com or reach out to us at +91 90998 77551 with the JOB CODE mentioned in the subject line.,