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Winning Edge Learning
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Software Support Associate

Software Support Associate

Winning Edge Learning

0 - 3 years

0 Lacs

amritsar punjab

Posted:3 days ago| Platform: Shine logo

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Skills Required

software testing troubleshooting customer support documentation presentation skills

Work Mode

On-site

Job Type

Full Time

Job Description

You will be responsible for software testing, troubleshooting, and providing customer support. Your duties will include gathering customer feedback through phone, online, and remote access. You will also be expected to gather customer requirements for new deliveries and prepare software builds for deployments. Additionally, you will assist module owners in maintaining necessary documentations and writing user manuals. The ideal candidate for this position should possess a B.Tech (IT/CSE) or BCA/BSc (IT) / Diploma with relevant skills or any other equivalent qualification. You should have sound interpersonal skills and a good working knowledge of MS Word and Excel. Good troubleshooting, documentation, and presentation skills are also essential for this role. While desirable, 0-1 year of relevant experience is recommended for this position. The compensation for this role includes a starting salary of Rs 1.2 to 1.8 lac per annum, plus mobile phone and travel allowance. The final salary will depend on your relevant experience and proficiency in the required skills. This position is located in Amritsar.,

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Software Support Associate