Software Program Manager

Overview:

As a Vice President (Program Manager), you will be responsible to lead and manage complex ERP programs involving multiple stakeholders, vendors, and cross-functional teams. The ideal candidate will have deep expertise in ERP systems, particularly across modules like CRM, Projects, Finance, Budgeting, and Customer Service, and will be responsible for end-to-end program execution from planning through delivery.

Responsibilities Assumed:

Program & Project Management:

• Lead the planning, execution, and delivery of large-scale
• ERP programs and multiple concurrent projects
• Develop and maintain program roadmaps, timelines, budgets, and resource allocation plans
• Define project scope, goals, and deliverables in alignment with business objectives
• Ensure timely delivery and quality assurance of project milestones and program goals
• Identify and manage risks, issues, and dependencies throughout the project lifecycle

Stakeholder Management:

• Serve as the primary point of contact for executive sponsors and key stakeholders
• Build and maintain strong relationships with business leaders to ensure alignment and transparency
• Conduct regular status updates, steering committee meetings, and reporting for leadership
• Drive business transformation through collaboration and stakeholder engagement

Vendor & Partner Management:

• Manage third-party vendors and service providers to ensure performance, SLAs, and deliverables
• Negotiate contracts, evaluate proposals, and oversee vendor onboarding and governance
• Act as the escalation point for vendor-related issues or conflicts

ERP Expertise:

• Lead ERP implementation, upgrades, and integrations with a focus on modules such as CRM, Projects, Finance, Budgeting, and Customer Service
• Collaborate with functional leads and technical teams to translate business requirements into system solutions
• Support change management, UAT, and training efforts related to ERP transitions

Governance & Compliance:

• Ensure adherence to project governance frameworks and methodologies (Agile/Waterfall/Hybrid)
• Maintain compliance with internal policies and industry regulations
• Track and report program KPIs, benefits realization, and post-implementation reviews

Qualifications:

• Bachelors/Masters degree in Computer Science, Information Systems, Business Administration, or related field
• 10+ years of experience in program/project management with at least 5 years managing large-scale ERP projects
• Proven expertise in modules such as CRM, Finance, Budgeting, Projects, and Customer Service
• Strong understanding of ERP platforms preferably on Microsoft Dynamics 365
• Exceptional stakeholder management, vendor negotiation, and communication skills
• Experience in both Agile and Waterfall methodologies
• PMP, PRINCE2, or similar certifications preferred
• ERP or ITIL certifications are an added advantage

Key Competencies:

• Strategic thinking and problem-solving skills
• Ability to manage ambiguity and drive clarity
• Strong leadership and team management capabilities
• Excellent organizational and time management skills
• High emotional intelligence and interpersonal skills

This role requires an individual who is highly organized, detail-oriented, and able to work well under pressure. The ideal candidate will have a passion for technology and a drive to help organizations maximize the benefits of their technology

investment.