Software Product Management III-SUPPORT SERVICES-Digital-IT

About the Role

We're looking for a passionate product contributor to help shape the future of digital servicing in our mobile app. This role focuses on building intuitive service request features that simplify banking for millions of users, making everyday interactions smoother and more empowering.

What You'll Do

• Design and deliver mobile-first features that enable customers to raise and track service requests effortlessly.
• Work closely with product, design, and engineering teams to bring customer needs to life through thoughtful digital experiences.
• Ensure service journeys are simple, secure, and aligned with our commitment to customer satisfaction.
• Continuously improve features based on customer feedback, usage insights, and evolving banking needs.

What You'll Bring

• A strong sense of customer empathy and a mindset that's truly customer-obsessed.
• Understanding of banking services and how digital tools can simplify customer interactions.
• Ability to translate customer pain points into elegant product solutions.
• A collaborative spirit and clear communication skills to work across teams and functions.