Software Helpdesk Executive (Trainee)

Responsibilities

• Respond to client queries via phone, email, or remote tools.
• Understand and document client-reported issues and provide step-by-step assistance.
• Guide clients through software functionalities, usage, and best practices.
• Escalate technical or unresolved issues to the development/support team.
• Record all client interactions and maintain support logs.
• Follow up with clients to ensure their issues are resolved and they are satisfied.
• Provide basic training or onboarding support to new software users.

Who Can Apply:

• Fresher’s or Experienced candidates with any graduation background (B.Com. B.Sc., BCA, etc.).
• Good communication skills and basic computer knowledge is a plus.
• Should be eager to learn and ready to support clients politely and professionally.

Job Types: Full-time, Internship
Contract length: 7 months

Pay: ₹9,000.00 - ₹10,000.00 per month

Shift:

• Day shift

Ability to commute/relocate:

• Kalyani, Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: In person