Software Engineer(Node.js)

Say hello to possibilities

Its not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re the $2 billion global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction—giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.
This is where you and your skills come in. We’re currently looking for:You will serve as a primary point of contact for customers experiencing technical issues with RingCentral solutions. Working collaboratively with onshore and offshore support teams, product experts, and third-party vendors, you will diagnose, troubleshoot, and resolve complex technical problems, ensuring high customer satisfaction.

Responsibilities:

• Provide technical support and troubleshooting assistance to customers using RingCentral solutions and integrations
• Collaborate with customers to understand, replicate, and resolve technical issues related to system integrations, APIs, and cloud services
• Assist in interpreting logs and system metrics reports, and translating them into actionable technical diagnostics
• Guide customers through resolution steps, troubleshooting, API usage, and other technical procedures
• Escalate complex issues to engineering or product teams when necessary, providing detailed documentation and context
• Participate in knowledge sharing by creating troubleshooting guides and documenting common issues
• Help facilitate customer acceptance testing and troubleshoot any post-implementation problems
• Collaborate with third-party vendors and internal teams to resolve ongoing issues
• Contribute to continuous improvement initiatives by providing feedback on recurring issues and customer pain points
• Identify, Triage, Troubleshoot, and suggest resolutions to middleware and customer applications.

Skills & Experience:

• Strong understanding of software solutions, cloud environments (AWS preferred), and API integrations (HTTP/REST)
• Basic knowledge of microservices architecture and related technical concepts
• Hands-on experience with tools such as JavaScript, Postgres, GIT, and API testing, REDIS
• Excellent problem-solving and analytical skills, with the ability to diagnose and resolve technical issues efficiently
• Strong communication skills to explain technical solutions to non-technical users
• Familiarity with support ticketing systems and SLDCs (Support Lifecycle Development cycles)
• Ability to prioritize multiple support cases in a fast-paced environment
• Empathy and patience when dealing with customer concerns and resolving issues

Qualifications:

• Bachelor’s degree in a technical discipline or equivalent experience
• 5+ years of experience supporting software applications, APIs, or cloud services
• Experience with Node.js, GitHub, AWS, and API troubleshooting
• Experience with Contact Center integration and integration development is a plus
• Familiarity with the Grafana stack (Loki, Prometheus, and Grafana) is a plus

What we offer:

• Mediclaim benefits
• Paid holidays
• Casual/Sick leave
• Privilege leave
• Bereavement leave
• Maternity & Paternity leave
• Wellness programs & coaching
• Employee referral bonus
• Professional development allowances
• Night shift allowances
  

RingCentral’s Engineering team