Job
Description
0px> Who are we Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our approximately 30,000 employees around the globe are here to accelerate service providers migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $4.89 billion in fiscal 2023. In one sentence Responsible for the design, development, modification, debugging and/or maintenance of software systems. Works on specific modules, applications or technologies, and deals with sophisticated assignments during the software development process. What will your job look like Be accountable for and own specific modules within an application and provide technical support and guidance during solution design for new requirements, problem resolution for critical / complex issues while ensuring code is maintainable, scalable and supportable. Present demos of the software products to partners and internal/external customers, using technical knowledge to influence the direction and evolution of the product/solution. Investigate issues by reviewing/debugging code and providing fixes (analyzes and fixes bugs) and workarounds, will review changes for operability to maintain existing software solutions, will highlight risks and will help mitigate risks from technical aspects. Bring continuous improvements/efficiencies to the software or business processes by utilizing software engineering tools and various innovative techniques, and reusing existing solutions. By means of automation, reduces design complexity, reduces time to response, and simplifies the client/end-user experience. Represent/lead discussions related to product/application/modules/team (for example, leads technical design reviews). Establishes relationships with internal customers/partners All you need is... 2 -6 years of experience working on the implementation, administration, configuration, and/or development of the Service Now tool. Service Now Experience should include scripting in Service Now, tool configuration, design work, technical configuration, and deployment. Specifically, candidates shall possess the skill to develop on the Service Now platform including the creation and/or customization of the core applications Good Experience of a Service Now development including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisions Candidates should possess the skill to develop on the Service Now platform including the customization of the service now core applications such as Incident, Problem, Change, and Service Catalog, knowledge management, ServiceNow portals etc. Service Now Experience should include scripting, platform configuration, design, and deployment. Experienced in the System Development Life Cycle (SDLC) processes including customer requirement analysis and system design Excellent verbal and written communication skills Responsible for detailed technical solution analysis, design, implementation in service now Responsible to provide technical assessments, written documentation, and technical expertise Responsible for continuous improvement by sharing experiences and knowledge with the team. Responsible for providing the quality and consistent service to clients. Good experience for implementing systems using the Agile/Scrum methodology Should have good working experience with ITSM tools is plus Custom application development on the Service Now platform including Custom UI Pages and content in the CMS. Experience with working or developing with JavaScript - HTML5, Jelly, jQuery and Angular JS is a plus Excellent experience in service now Integrations (SOAP,REST, and JSON as well as JDBC and file imports) is plus Experience on Orchestration and Discovery is plus Service Now Systems Administration and Service now Implementation Certified is plus ITIL process knowledge is an Add-on. ITIL V3 foundation certification is an Add-on. Experience with rebuilding legacy applications in Service Now a plus. Experience with upgrades/multiple versions is plus Why you will love this job: The chance to serve as a specialist in software and technology. You will take an active role in technical mentoring within the team. We provide stellar benefits from health to dental to paid time off and parental leave!
