Software Engineer

As a Customer Service Representative at Yokogawa, your primary responsibilities will include: - Recording and processing customer orders following predefined protocols based on the order source - Making calls to potential customers to establish contact and build rapport - Ensuring accuracy of customer details in the CRM system and making notes of follow-up actions - Providing basic product/service information and addressing customer inquiries - Responding to basic customer issues such as returns and escalating issues when necessary - Interviewing customers to clarify their requirements using a standard sales script - Following mandatory procedures to maintain quality standards and regulatory compliance In addition to your key responsibilities, you will also be expected to: - Develop and maintain excellent procedural or technical skills through training and coaching - Support in providing service to customers to encourage continued use of the organization's products/services Key Behavioral Competencies for this role include: - Customer Focus: Building strong customer relationships and delivering customer-centric solutions - Instills Trust: Gaining confidence and trust through honesty, integrity, and authenticity - Tech Savvy: Anticipating and adopting innovations in digital and technology applications Skills required for this role include: - Customer-Focused Approach - Leveraging Digital Communications with Customers - Masters Service Conversations - Navigates Customer Challenges - Strengthens Customer Connections - Builds Customer Loyalty - In-Depth Questioning - Initiates Compelling Sales Conversations - Service Into Sales - Builds Rapport - Knows the Buying Influences - Manages Buyer Indifference - Understands Issues/Motivations Education and Experience: - Upper Secondary School - Basic experience of simple office/operational systems (4 to 6 months) If you are passionate about technology and care for our planet, and if you are looking for a global culture that values respect, collaboration, and integrity, Yokogawa offers great career opportunities for you to grow. Join us in shaping a better future for our planet through innovation and sustainability.,