Designs, develops, troubleshoots and debugs software programs for software enhancements and new products. Develops software including operating systems, compilers, routers, networks, utilities, databases and Internet-related tools. Determines hardware compatibility and/or influences hardware design.
Management Level Definition:
Contributes to assignments of limited scope by applying technical concepts and theoretical knowledge acquired through specialized training, education, or previous experience. Acts as team member by providing information, analysis and recommendations in support of team efforts. Exercises independent judgment within defined parameters.
What youull do:
Job Responsibilities
- Responding to customer tickets/escalations:
-Monitor and manage incoming customer support tickets.
-Prioritize and categorize tickets based on urgency and impact.
-Provide timely and professional responses to customer inquiries and issues.
- Initial investigation/resolution of customer issues:
-Perform preliminary analysis to identify the root cause of reported issues.
-Utilize debugging tools and techniques to gather relevant information.
-Implement quick fixes or workarounds to resolve issues when possible.
- Make and update Jira tickets regarding customer issues with detail:
-Create detailed Jira tickets for unresolved customer issues.
-Include comprehensive information such as steps to reproduce, logs, screenshots, and any other relevant data.
-Regularly update Jira tickets with progress, findings, and resolution steps.
- Follow up with QA/Dev teams regarding customer Jira tickets:
-Collaborate with QA and development teams to ensure timely resolution of customer issues.
-Communicate customer feedback and issue status to relevant stakeholders.
-Track the progress of Jira tickets and ensure they are addressed within SLA timelines.
What you need to bring:
Job Requirements
- Strong troubleshooting skill set.
-Ability to diagnose and resolve complex technical issues efficiently.
-Experience with debugging tools and techniques.
-Strong analytical skills to identify root causes of problems.
- Has a mature attitude and is passionate towards learning and helping customers resolve their issues.
-Demonstrates patience and empathy when dealing with customer concerns.
-Eager to continuously learn and stay updated with the latest technologies.
-Proactively seeks out solutions and improvements.
- Comfortable working with multiple teams in a fast-paced environment.
-Excellent communication and collaboration skills.
-Ability to manage time effectively and prioritize tasks.
-Experience working in agile or cross-functional teams.
- Good knowledge in mobile-based technologies.
-Understanding of how these technologies work and their applications.
-Experience with configuring and troubleshooting mobile-based systems.
-Familiarity with industry standards and best practices.
- Python scripting based on customer needs.
-Proficient in writing and maintaining Python scripts.
-Ability to automate tasks and processes using Python.
-Experience with libraries and frameworks relevant to the job.
- Educational Background:
-Bachelorus or masterus degree in computer science, Information Technology, Electronics, Electrical Engineering, or related fields.
Automated Testing Experience:
Extensive experience with automated testing frameworks specifically for mobile, such as:
-Appium for cross-platform mobile testing.
-XCUITest for iOS-specific UI tests.
Proficiency in writing and maintaining automated test scripts in Swift for iOS or Java/Kotlin for Android.
Tools and Technologies:
-Familiarity with mobile testing cloud services using Firebase Test Lab.
Scripting and Programming:
-Solid coding skills in Python or JavaScript for writing test scripts or custom test utilities.
-Knowledge of writing maintainable, reusable, and scalable test scripts.
Performance and Load Testing:
-Understanding of performance metrics specific to mobile devices like battery usage, network usage, memory, and CPU usage.
Integration and Deployment:
-Experience with CI/CD pipelines for automated testing, ensuring tests run on every build.
-Setting up jobs in CI tools to execute mobile tests.
-Managing test results and reporting within the CI system.
Cloud Architectures, Cross Domain Knowledge, Design Thinking, Development Fundamentals, DevOps, Distributed Computing, Microservices Fluency, Full Stack Development, Security-First Mindset, Solutions Design, Testing & Automation, User Experience (UX)
