Software Engineer - Java

Meet Your Team
PayPals Customer Service horizontal platform team powers customer support experiences that help customers resolve their issues. Our Engineering team is transforming how PayPal delivers support by building innovative data solutions that enable seamless self-service and agent-assisted experiences across global commerce. Join our dynamic engineering team where youll collaborate with talented peers across business, product, and architecture teams located in our global offices. Were building the foundational data infrastructure that serves Front Office, Back Office, PayPal Assistant, and other critical servicing functions. Our platform integrates with 85% of PayPals domain services and processes data from Merchants, Payments, Risk, Compliance, Identity, and Offers domains. We work closely with cross-functional partners including AI/ML specialists, product managers, and domain service teams to deliver world-class unified customer data experiences that directly impact millions of customer interactions daily. What you need to know about the role The role is for a software engineer working on building the foundational data platform that serves as PayPals single source of truth for customer data across all servicing functions. Youll be working on systems that directly impact how millions of customers resolve their issues through both self-service and agent-assisted channels, collaborating with business teams, product teams, architects and engineers located across our global offices. Youll work on complex challenges around maintaining 430+ APIs with sub-350ms response times, implementing advanced caching strategies to achieve 25% hit rates, ensuring PPaaS ML5 security compliance, and building multi-tenant architecture that supports both PayPal and Venmo ecosystems. Java development experience is mandatory for this role, with Spring Boot knowledge strongly preferred. AI/ML background and Python experience are valuable assets as were evolving toward AI-first servicing capabilities. You should be comfortable working in a fast-paced environment where requirements evolve quickly, and cross-functional communication is essential for success.

• Implements tasks within the Software Development Lifecycle (SDLC), receiving structure and oversight from more experienced staff
• Follows well-established internal conventions and standard procedures
• Understands internal standards & processes an applies them to make technical decisions
• Collaborates with peers, manager, and project lead to gain understanding of tasks and review solutions
• May contribute to code & design reviews

• Minimum of 2 years of relevant work experience and a Bachelors degree or equivalent experience.