Job
Description
Who You Are Strong sense of ownership, accountability, and business acumen Passion for your team's vision/mission & the entrepreneurial drive to make things happen Mentor the team in growing and reaching their full potential Passion for designing modular systems using reusable components, SDKs, and robust APIs Collaborate, socialize, and drive cross-team technical initiatives Possess can-do attitude and strong work ethic. Act with empathy and humility Must Have Skills 2+ years experience in software development including designing, building, and managing high-scale, mission-critical real-time production systems Strong proficiency in C/C++ Good understanding of contact center operations including ACD, IVR, and CRM integration Strong knowledge in recording solutions like redbox/verint/nice/calabrio Deep expertise in integration with Cisco/Avaya/Genesys/Mitel telephony systems Hands on experience with SIP, CTI, SDP, RTP, CSTA/TSAPI and NATS Advanced knowledge of packet capture, dissection and protocol decoding Experience with SSL/TLS decryption Experience in networking - DNS, DHCP, SSH, NAT, QoS, STP, VLAN, TCP/IP etc Strong coding skills with an eye for using the right algorithms and data structures Excellent troubleshooting, analytical and decision-making skills Disciplined approach to documentation Ability to lead, partner, and collaborate cross functionally across an engineering organization Bachelors or masters degree in engineering, Computer Science or equivalent experience
