Software Engineer-Application Maintenance and Support

Role Overview: As a Software Engineer - Application Maintenance & Support at CitiusTech, you will be part of an Agile team responsible for building healthcare applications and implementing new features while maintaining the best coding development standards. Key Responsibilities: - Manage end customer communication effectively. - Provide solutions based on standard Standard Operating Procedures (SOPs). - Responsible for the day-to-day support of application systems in operation, including identifying and troubleshooting application issues, resolution, and escalation. - Offer support to clients in shifts, initially focusing on US working hours across different US time-zones and eventually moving to 24/7 support. - Set processes and ensure they are followed in a timely manner. - Analyze and diagnose root causes, known errors, and resolve challenging issues related to software applications, Windows OS, SQL Server databases, and other related technologies. - Log and document incidents within a ticketing system (Auto-generated tickets). - Refer incidents to the senior team when necessary. - Ensure Service Level Agreements (SLAs) are met and delivered according to Support specifications. - Participate in sharing knowledge and publishing Knowledge articles. Qualifications Required: - Experience: 3-5 years - Location: Gurugram, Pune - Educational Qualifications: Engineering Degree, Technical certifications in multiple technologies are desirable, ITIL Certification preferred Additional Company Details (if applicable): At CitiusTech, the focus is on combining the best of IT services, consulting, products, accelerators, and frameworks with a client-first mindset and next-gen tech understanding. The company is committed to humanizing healthcare to make a positive impact on human lives. The culture at CitiusTech is collaborative, with a relentless drive for excellence, positioning the employees as innovators reshaping the healthcare landscape. The company's core values include Passion, Respect, Openness, Unity, and Depth (PROUD) of knowledge, creating a fun, transparent, non-hierarchical, diverse work culture that emphasizes continuous learning and work-life balance. If you are looking for an opportunity to make a difference, collaborate with global leaders, and positively impact human lives in the healthcare industry, CitiusTech offers a platform for you to achieve these goals. For more information about CitiusTech, visit https://www.citiustech.com/careers Happy applying!,