Software Engineer - App Specialist

As an App Specialist, your role involves building apps for customers without the need for coding skills. Your technical proficiency is crucial for setting up apps efficiently. You will manage customer accounts, overseeing setup processes, and troubleshooting when necessary. - Gather and validate requirements from customers - Communicate directly with customers to collect all necessary assets for app launches - Prepare and submit apps to app stores, ensuring compliance with protocols - Troubleshoot app issues, especially in cases of rejection - Make necessary configurations and effectively communicate troubleshooting status and resolution with customers To excel in this role, you must have: - At least 3 years of experience in Technical Support - Clear proficiency in English - Familiarity with App Set-Up process and providing support to customers - Previous experience in SaaS or other software-related fields (advantageous) - A pleasant personality and comfort in interacting with customers - Quick learning ability to grasp the platform and the video OTT industry promptly If you are interested in joining our team, please send your resume to hr@ventunotech.com. We are excited to have you on board!,