Software Development Lead

Job Description

Project Role : Software Development Lead Project Role Description : Develop and configure software systems either end-to-end or for a specific stage of product lifecycle. Apply knowledge of technologies, applications, methodologies, processes and tools to support a client, project or entity. Must have skills : SAP Basis Administration Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Software Development Lead, you will be responsible for developing and configuring software systems, applying knowledge of technologies, methodologies, and tools to support clients or projects. Roles & Responsibilities:- Work with AHCT team to analyze the outcomes from this team and drive reduction in alerts - Analyze the Incidents to create use cases and drive the deployment with SAP and focus to reduce Incident / System- Focus on how to reduce Manual Incidents and bring more efficiency to control manual incidents - Review and push the actions from RCA for closure and follow with SAP on this- Bring Weekly status report on the actions being taken & also create a Monthly dashboard on the Innovations / Use case deployment / Status of open actions / Incident/System reduction metrics - Analyze incident data to identify trends, recurring issues, and areas of improvement.- Provide insights and actionable recommendations to leadership based on incident metrics and root cause analysis.- Develop and maintain reports highlighting incident patterns and performance metrics.- Identify opportunities to reduce incident volumes through automation, optimization, or process changes.- Recommend and drive initiatives to eradicate recurring incidents by addressing root causes. Professional & Technical Skills: - Must Have Skills: Proficiency in SAP Basis Administration- Identify opportunities to reduce incident volumes through automation, optimization, or process changes.- Recommend and drive initiatives to eradicate recurring incidents by addressing root causes.- Collaborate with stakeholders to implement preventive measures and monitor their effectiveness.- Design and implement strategies to enhance the efficiency and effectiveness of the incident management process.- Propose automation and self-healing solutions to minimize manual interventions and coordinate with stakeholders to implement the solution. Additional Information:- The candidate should have a minimum of 8 years of experience in SAP Basis Administration- Bachelor's degree in IT, Computer Science, Data Analytics, or related field.- Proficiency in incident management processes and reporting.- Certifications such as ITIL, CISSP, or other relevant qualifications are a plus- This position is based at our Pune office- A 15-year full-time education is required Qualification 15 years full time education