Soft Skills Trainer

Job Description

### *Job Overview:* We are seeking a dynamic and experienced *Soft Skills Trainer* with a background in *Retail Banking* to train and groom professionals in customer handling, communication, and overall personality development tailored to the banking environment. The ideal candidate should possess strong interpersonal skills and a deep understanding of banking customer service standards. --- ### *Key Responsibilities:* * Conduct training sessions focused on soft skills, communication, personal grooming, and customer interaction, specifically aligned with retail banking. * Design, develop, and deliver high-quality training modules. * Evaluate trainee performance and provide constructive feedback. * Collaborate with management to identify training needs and gaps. * Maintain training records and prepare reports on training outcomes. * Stay updated with the latest trends in customer service and retail banking practices. --- ### *Required Skills & Experience:* * Minimum *2–5 years of experience* in *retail banking*. * At least *1–2 years of experience* in training or a relevant soft skills coaching role. * Strong verbal and written communication skills in English and Hindi/Punjabi. * Ability to connect with trainees and drive behavioral improvement. * Proficiency in MS Office and presentation tools. --- ### *Educational Qualification:* * Graduate/Postgraduate in any discipline (preferably in HR, Business, Psychology, or Communication). --- ### *Preferred Attributes:* * Certification in soft skills training or related fields is an advantage. * Passion for mentoring and grooming professionals. * Energetic, engaging, and confident trainer personality. Job Types: Full-time, Permanent Pay: ₹45,000.00 - ₹50,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Experience: soft skill trainer: 2 years (Preferred) Work Location: In person