Soft Service Executive

Job Description

This is for Residential property Responsibilities: Conduct daily site rounds to ensure that the cleaning is effective & it is as per agreed standard & schedules. Conduct grooming session / daily briefing. Prepare housekeeping schedules & monitor the ground team foe effective implementation Maintaining daily/monthly reports, i.e. DMR and MMR and sharing same with Property Manager and client. Plans, schedules, inspect work, and assigns work to subordinate supervisors and Houseboys/ Chambermaids. Schedule weekly vendor meetings to discuss on daily issues if any. Maintaining / preparing monthly attendance summary record for salary. Making sure that all customer queries are well-investigated and resolved. Escalating queries to appropriate supervisors if need be. Developing and mentoring new and subordinate vendor staff. Assisting in improving and monitoring procedures to ensure the cost-effective and efficient services. Assisting in preparing and developing the documentation of standard policies and procedures Manage landscaping and gardening. Regularly brief all staff regarding their duties, designated areas of work and special instructions if any. Prepare and implement various checklists, at the frequency instructed in the suggested formats. Ensure the housekeeping staff is well groomed. Ensure that janitor closets and storage areas are always maintained in a neat and orderly manner. Take feedback - customer needs assessment and evaluation of customer satisfaction levels. Education: Diploma/Degree holder with at least 2 - 7 years of experience in Housekeeping domain. Skills: Communicates effectively with superiors, peers and subordinates. Adequate exposure to MS office. Budgeting & Cost Control procedures. Clear, concise and effective communication. Listening abilities.