Snowflake Admin

Role & responsibilities

Senior L2/L3 Support Engineer

As a senior member of the support team, you will mentor junior engineers, handle complex incidents, drive root cause analysis (RCA), and enforce platform standards, governance, and performance best practices.

Key Responsibilities ? Snowflake Administration & Developer Support

• Manage Snowflake accounts, roles, user provisioning, RBAC, storage, and credit usage monitoring.
  
• Resolve complex SQL, performance, and metadata issues related to virtual warehouses, schemas, and views.
  
• Support data engineering and BI teams in optimizing data pipelines and transformations.
  
• Troubleshoot issues with third-party integrations (e.g., Power BI, ADF, DBT, Informatica, etc.).
  
• Maintain and optimize compute resource configurations and monitor query performance and behavior.
  
• Review and implement changes for platform upgrades, patching, and environment stability.
  

Cross-Platform & Operational Support

• Lead resolution of high-priority incidents escalated from L1 and L2 engineers via ServiceNow or JIRA.
  
• Manage service requests, incident tickets, change requests, and knowledge base documentation.
  
• Collaborate with infrastructure, security, and development teams to resolve issues and deploy enhancements.
  
• Monitor SLAs, generate platform health reports, and implement automation to reduce manual efforts.
  
• Participate in DR testing, backup strategies, and cloud resource optimization initiatives.
  

Required Skills & Experience

• 8?10 years

  of experience supporting

  Snowflake

  in enterprise environments.
• Advanced

  SQL

  expertise and deep understanding of

  Snowflake architecture

  , performance tuning, and security models.
• Proven experience in troubleshooting access issues, query optimization, and integration challenges.
  
• Hands-on experience with

  ServiceNow

  or other ITSM tools and familiarity with

  ITIL

  processes.