Site Reliability Engineer/SRE

Job Title: Site Reliability Engineer II

Location:

Job Type:

As a Site Reliability Engineer, you will be responsible for ensuring the reliability, performance, and observability of our transaction processing and settlement platforms, while also providing hands-on support for critical business applications. You will work across hybrid environments (on-prem and cloud), contribute to automation and monitoring enhancements, and support incident response and platform stability. This position requires availability to work in a 247 support model, including rotational shifts and on-call duties.

Key Responsibilities:

• Monitoring & Observability:

  Maintain and enhance monitoring systems using Prometheus, Grafana, Splunk, and SolarWinds. Ensure timely detection and resolution of issues through effective alerting and dashboards.

• Application Support:

  Provide L1/L2 support for business-critical applications, including incident triage, health checks, deployment validation, and coordination with development and product teams.

• Incident Management:

  Lead response for moderate to complex incidents, perform root cause analysis, and contribute to post-incident reviews and documentation.

• Automation & Scripting:

  Develop and maintain automation scripts using Python, PowerShell, or Bash to streamline operational tasks and reduce manual effort.

• Infrastructure Support:

  Monitor and support infrastructure health across on-prem and cloud platforms (GCP, Azure), including performance tuning and capacity planning.

• Kubernetes Operations

  : Support containerized workloads and microservices running on Kubernetes clusters. Perform health checks, troubleshoot deployments, and optimize resource usage.

• Process Adherence:

  Participate in ITIL-aligned processes for incident, change, and problem management. Ensure compliance with operational standards and audit requirements.

• Knowledge Sharing:

  Document SOPs, recurring issues, and resolutions. Mentor junior engineers and contribute to team knowledge base.

• Collaboration:

  Work closely with development, QA, and platform teams to support deployments, platform transitions, and reliability improvements.

• Continuous Improvement:

  Proactively identify areas for improvement in system reliability, alerting, and operational workflows.
• 24/7 Support: Provide on-call support for critical issues.

Qualifications:

• Bachelors / master's degree in computer science, Engineering, or related field.
• 25 years of experience in SRE, infrastructure operations, system administration, or application support.
• Proficiency in monitoring tools (Prometheus, Grafana, Splunk, SolarWinds).
• Strong scripting skills (Python, Bash, PowerShell).
• Experience with cloud platforms (GCP, Azure, AWS).
• Hands-on experience with Kubernetes in production environments.
• Solid understanding of ITIL practices and enterprise support workflows.
• Hands-on experience with automation tools (ActiveBatch or similar).
• Strong analytical, communication, and problem-solving skills.
• Willingness to work in a 247 support environment and take ownership of reliability outcomes.