Site Reliability Engineering Manager

Site Reliability Engineering Manager (Cloud Infrastructure & Operations)

Principal Duties and Responsibilities

• Cloud Infrastructure Oversight:

  Oversee provisioning, monitoring, and scaling of cloud environments (primarily Azure) for ERP products. Ensure optimal performance, cost control, and platform stability.

• SaaS Product Operations:

  Own product environment availability (Dev, UAT, Prod), plan platform upgrades, apply security patches, and manage certificates and access.

• Incident Management:

  Lead incident response for outages and degradation. Perform Root Cause Analysis (RCA), document learnings, and implement post-mortem action items.

• Preventive Maintenance:

  Define and execute regular health checks, patching schedules, environment cleanups, and alert tuning.

• Disaster Recovery Planning:

  Develop and test Disaster Recovery (DR) / Business Continuity Planning (BCP) plans. Ensure business continuity across all cloud-hosted environments.

• Security & Compliance:

  Lead infrastructure-level compliance activities for

  SOC 2, ISO 27001

  , and secure deployment pipelines. Coordinate with infosec and audit teams.

• Production Deployment Stage-Gate:

  Review and approve all deployment tickets. Validate readiness, rollback strategy, and impact analysis before production cutover.

• Team Leadership:

  Lead, coach, and upskill a team of cloud and DevOps engineers. Foster a learning culture aligned with platform reliability and innovation.

Qualifications

• Education:

  Bachelor's degree (Required). Master's degree (Preferred).
• B.E./B.Tech/MCA in Computer Science or equivalent.

• Work Experience:

• 10+ years of experience in Cloud Infrastructure / SaaS Operations.
• 3+ years managing teams in a cloud product environment (preferably multi-tenant SaaS).

• Certifications:

  ITIL or SRE certification preferred.

Required Skills and Abilities

• Strong hands-on knowledge of

  Azure

  (VMs, PaaS, Networking, Monitoring, Identity).
• Experience with

  ERP platforms

  (SAP Cloud, Infor, Oracle Cloud, or custom-built ERP solutions).
• Good grasp of

  DevOps practices, CI/CD pipelines, infrastructure as code (IaC)

  .
• Familiarity with

  SOC 2, ISO 27001, and data privacy compliance

  .

Skills Matrix (Manager-Level & Team Needs)

• Cloud Platform:

  Azure (App Services, VM, Networking, Storage, Defender) - Advanced

• ERP Infra:

  Multi-tenant ERP hosting, Cloud DB tuning, PaaS scaling - Advanced

• DevOps:

  CI/CD (Azure DevOps, GitHub Actions), Automation - Intermediate

• IaC:

  Terraform / Bicep / ARM Templates - Intermediate

• Monitoring & Logging:

  Azure Monitor, Application Insights, Log Analytics - Advanced

• Incident Management:

  ITIL, On-call Runbooks, RCA Writing - Expert

• Preventive Ops:

  Scheduled health checks, capacity management - Expert

• Security & Access:

  IAM, Azure AD, Role-based Access, Secret Rotation - Advanced

• Disaster Recovery:

  DR Drills, Geo-Redundancy, RTO/RPO - Advanced

• Audit & Compliance:

  SOC 2, ISO 27001, Risk Registers - Advanced

• Release Stage-Gate:

  Deployment approvals, Go/No-go criteria - Expert

• Collaboration:

  Working with Product, Security, Dev teams - Expert

• Tools:

  Azure DevOps, Jira, ServiceNow, Salesforce (case management) - Intermediate

• Leadership:

  People development, Shift planning, Mentoring - Expert