Site Reliability Engineering Manager

Role Overview: You will be leading a team of 15 engineers responsible for managing the infrastructure layer of multi-tenant, cloud-hosted ERP products. Your role will involve overseeing platform reliability, product upgrades, cloud security, incident and preventive maintenance, disaster recovery, and compliance audits. Additionally, you will act as a stage-gate for all production deployments to ensure release readiness, rollback capability, and platform stability. Key Responsibilities: - Oversee provisioning, monitoring, and scaling of cloud environments (primarily Azure) for ERP products. - Ensure optimal performance, cost control, and platform stability. - Own product environment availability (Dev, UAT, Prod), plan platform upgrades, apply security patches, and manage certificates and access. - Lead incident response for outages and degradation, perform RCA, document learnings, and implement post-mortem action items. - Define and execute regular health checks, patching schedules, environment cleanups, and alert tuning. - Develop and test DR/BCP plans to ensure business continuity across all cloud-hosted environments. - Lead infrastructure-level compliance activities for SOC 2, ISO 27001, and secure deployment pipelines, coordinate with infosec and audit teams. - Review and approve all deployment tickets, validate readiness, rollback strategy, and impact analysis before production cutover. - Lead, coach, and upskill a team of cloud and DevOps engineers to foster a learning culture aligned with platform reliability and innovation. Qualifications Required: - 10+ years of experience in Cloud Infrastructure / SaaS Operations. - 3+ years managing teams in a cloud product environment (preferably multi-tenant SaaS). - Strong hands-on knowledge of Azure (VMs, PaaS, Networking, Monitoring, Identity). - Experience with ERP platforms (SAP Cloud, Infor, Oracle Cloud, or custom-built ERP solutions). - Good grasp of DevOps practices, CI/CD pipelines, infrastructure as code (IaC). - Familiarity with SOC 2, ISO 27001, and data privacy compliance. - ITIL or SRE certification preferred. Company Details: The company is focused on maintaining high standards of platform reliability, innovation, and compliance. They emphasize a proactive approach towards incident management, preventive maintenance, security, and disaster recovery planning. The team culture promotes continuous learning and skill development to ensure the success and stability of cloud-hosted ERP products.,