Site Reliability Engineer

Role & responsibilities

Job Summary:

SRE Observability Engineer

Key Responsibilities:

• Build and maintain unified dashboards

  for real-time monitoring of:
• Production support health (Derived from ServiceNow or similar ITSM platforms).
  
• Application performance and availability (Using tools like AppDynamics, Dynatrace, etc.).
  

• Integrate logs and observability data

  with ITSM tools to streamline incident management and reporting.

• Collaborate with support and development teams

  to identify key metrics and KPIs for monitoring application and infrastructure health.

• Identify automation opportunities

  to improve operational efficiency and reduce manual effort in monitoring and incident response.

• Develop and implement self-healing solutions

  using scripting languages such as Python or Java to automatically resolve recurring incidents.

• Continuously enhance monitoring strategy

  to support scalability, reliability, and high availability of production systems.

• Drive observability best practices

  across teams and support the adoption of modern monitoring, alerting, and logging standards.

Required Skills & Qualifications:

• Bachelor's degree in Computer Science, Engineering, or a related field.
  
• Proven experience (3+ years) in SRE, Observability, or Production Support roles.
  
• Hands-on experience with observability platforms such as:
  
• AppDynamics, Dynatrace, New Relic, Prometheus, Grafana, etc.
  
• Proficiency in scripting languages such as

  Python

  and

  Java

  for automation and self-healing.
• Strong experience in building

  custom dashboards

  and

  alerting rules

  based on production metrics.
• Experience with

  ITSM tools

  like ServiceNow, and integration of monitoring/log data into ITSM workflows.
• Solid understanding of monitoring concepts including

  SLAs, SLOs, and SLIs

  .
• Familiarity with log management tools (e.g., ELK, Splunk) is a plus.
  
• Excellent problem-solving skills and ability to work under pressure in a production environment.
  

Preferred Qualifications:

• Knowledge of containerization and orchestration tools like Docker and Kubernetes.
  
• Experience with CI/CD pipelines and DevOps practices.
  
• Exposure to cloud environments (AWS, Azure, GCP) and their monitoring services.