Site Reliability Engineer (SRE)

We are seeking a skilled and proactive engineer with expertise in Kubernetes, Java-based applications, and cloud platforms (AWS/Azure/GCP), along with experience in ServiceNow for support ticket management. The ideal candidate will be responsible for maintaining cloud-native applications, troubleshooting production issues, and ensuring smooth operations through effective ticket handling and resolution.

Key Responsibilities:

• Deploy, manage, and monitor containerized applications using Kubernetes.
• Maintain and optimize cloud infrastructure (AWS, Azure, or GCP).
• Automate deployments and infrastructure using CI/CD pipelines and Infrastructure as Code (IaC) tools like Terraform or Helm.
• Monitor system performance, availability, and security.

Java Application Support:

• Troubleshoot and debug Java-based microservices and APIs.
• Collaborate with development teams to resolve application issues.
• Participate in code reviews and suggest performance improvements.

ServiceNow (SNOW) Support:

• Handle incident, problem, and change management via ServiceNow.
• Raise, track, and resolve support tickets in coordination with internal and external teams.
• Document root cause analysis (RCA) and resolution steps for recurring issues.

Collaboration & Documentation:

• Work closely with DevOps, QA, and development teams.
• Maintain technical documentation, runbooks, and knowledge base articles.
• Participate in on-call rotations and provide timely support for critical issues.

Required Skills:

• Strong hands-on experience with Kubernetes and container orchestration.
• Proficiency in Java and related frameworks (Spring Boot, REST APIs).
• Experience with cloud platforms (AWS, Azure, or GCP).
• Familiarity with ServiceNow or similar ITSM tools.
• Good understanding of CI/CD tools (Jenkins, GitLab CI, etc.).
• Knowledge of monitoring tools (Prometheus, Grafana, ELK, etc.)

Qualification:

• Bachelor's or Masters degrees in Computer Science, Computer Engineering, or related technical discipline.
• Ability to work independently and to adapt to a fast-changing environment.
• Creative, self-disciplined, and capable of identifying and completing critical tasks independently and with a sense of urgency.

Driving Results:

• A good single contributor and a good team player.
• Flexible attitude towards work, as per the needs.
• Proactively identify & communicate issues and risks.

Other Personal Characteristics:

• Dynamic, engaging, self-reliant developer 
• Ability to deal with ambiguity
• Manage a collaborative and analytical approach
• Self-confident and humble
• Open to continuous learning
• Intelligent, rigorous thinker who can operate successfully amongst bright people.