Site Reliability Engineer (SRE) – L2 Support

You'll Make a Difference By:

• SRE L2 Support Role:

  Focus on maintaining and improving the reliability, availability, and performance of AWS-based infrastructure and applications.

• Incident Management:

  Handle and resolve L2 incidents related to AWS services (EC2, RDS, S3, Lambda, EKS, etc.), perform root cause analysis, and communicate to customers during outages or SLA breaches.

• Monitoring & Optimization:

  Proactively monitor infrastructure and application health in AWS, set up and fine-tune AWS monitoring and observability tools (e.g., CloudWatch, CloudTrail), create alarms, dashboards, and reports.

• Troubleshooting AWS Services:

  Resolve issues related to EC2 instances, Autoscaling Groups, Load Balancers (ELB/ALB/NLB), Amazon ECS, EKS, and container workloads.

• Log Management:

  Manage and analyze logs using AWS CloudWatch Logs, CloudTrail, and third-party solutions like ELK Stack, Datadog, Splunk.

• Disaster Recovery & Backups:

  Monitor AWS Backup jobs, ensure regular backups for critical infrastructure, validate DR plans, and participate in recovery testing exercises.

• Automation & Scripting:

  Contribute to automation of repetitive tasks using scripts and support incident recovery processes.

• Documentation & Knowledge Sharing:

  Create and maintain operational runbooks, SOPs, and knowledge base articles for common AWS issues.

• Collaboration:

  Work effectively across teams, shift ownership as required, and communicate with stakeholders during incidents.

You'd Describe Yourself As:

• An experienced professional with

  6 to 9 years

  of relevant experience in

  SRE

  ,

  DevOps

  , or

  Cloud Infrastructure Support

  with strong hands-on expertise in

  AWS services

  .
• Proficient in

  monitoring tools

  like Prometheus, Datadog, and familiar with

  cloud platforms

  (AWS, Azure, GCP).
• Knowledgeable in

  Linux/Unix operating systems

  and

  basic scripting skills

  (e.g., Python, GitLab actions).
• Familiar with

  container orchestration

  (Kubernetes, Docker, Helmcharts),

  CI/CD pipelines

  , and

  GitOps workflows

  (e.g., ArgoCD for automated deployments).
• Strong analytical skills to resolve

  production incidents

  and a basic understanding of

  networking concepts

  (DNS, Load Balancers, Firewalls).
• Experienced with

  alerting systems

  (e.g., PagerDuty),

  incident tracking tools

  (e.g., JIRA, ServiceNow), and ability to handle high-pressure environments.
• A

  proactive problem-solver

  with a strong sense of urgency and excellent

  organizational skills

  to prioritize tasks effectively.
• Able to work as a

  teammate

  , collaborating across teams and owning tasks as needed.

Preferred Certifications:

• AWS Certified SysOps Administrator Associate
• AWS Certified Solutions Architect Associate
• AWS Certified DevOps Engineer Professional