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SIAM specialist Change & Release manager

3 - 7 years

0 Lacs

chennai tamil nadu

Posted:2 days ago| Platform: Shine logo

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Skills Required

itil foundation devops agile ms word ms excel problem solving time management leadership

Work Mode

On-site

Job Type

Full Time

Job Description

The Change & Release Specialist plays a crucial role as a part of the IT change management team, focusing on managing change requests throughout their lifecycle. This position also involves supporting communication, training, stakeholder engagement, and coaching service managers and suppliers on relevant processes. Key responsibilities of this role include: - Ensuring change compliance by collaborating closely with technical and business teams to guarantee that changes are adequately documented and approved before implementation - Reviewing all executed changes/releases to confirm that they have achieved their objectives in both IT and business aspects - Managing and coordinating Change Requests through the Change Management process and participating in Change Advisory Board (CAB) meetings - Representing changes in CAB meetings for approval and applying best practices in Change/Release/Problem Management to drive continuous improvement - Collaborating with various IT staff members to aid in change and problem analysis, define performance goals, and strategies - Proactively anticipating issues and escalating them to the Change Manager as needed - Monitoring and supporting change adherence with established policies, processes, and procedures - Generating metrics on Key Performance Indicators (KPIs) and sharing knowledge through Knowledge Base (KB) articles - Responding promptly and professionally to change requestor needs via email, chat, or other communication channels - Being open to working in rotational shifts if required Competencies required for this role include: - Understanding of ITIL foundation, DevOps, and Agile concepts/methodology - Knowledge of ITSM tools, reporting, and basic configuration such as ServiceNow, Remedy Force, etc. Job-specific skills necessary for this role: - Excellent verbal and written communication skills with demonstrated technical writing abilities - Proficiency in MS Word and MS Excel - Strong team player with exceptional interpersonal skills - Ability to manage multiple priorities effectively with minimal supervision - Systematic, disciplined, and analytical approach to problem-solving - Strong organizational skills and attention to detail - Customer-focused with problem-solving abilities - Teamwork, time management, logical and critical thinking skills - Basic understanding of Infrastructure and Application services - Quick learner with adaptability and leadership qualities At KONE, a collaborative and innovative working culture is fostered, emphasizing the value of each individual's contribution. Employee engagement, sustainability, ethical business practices, and a culture of trust and respect are key focus areas. Opportunities for career and personal growth are provided to help individuals achieve a healthy and balanced life.,

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