Showroom Manager(Retail)

Job Description Designation : Showroom Experience Manager Department : Sales Reporting to : HR Industry : Retail Location : Ahmedabad (Chandkheda, Vastrapur, Ashram Road) Job Overview: Showroom Customer Experience Manager: SUPPORT ROLE (No -Sales Included, Major Role is in Customer Satisfaction and all other activities to enhance Customer Experience in the showroom Like. Responsibilities: Supervision: Shop Opening procedures Shop Cleanliness, housekeeping, display cleaning, display arrangement Shop supplies – sales related; non-sales related Shop petty expenses, vouchers Manage Valet Services Report Preparation: Shop Supplies, consumables – sales related, non-sales related Attendance Leading team: Supervise the Rotation of staff, take care of reporting time and monitor that. Check Grooming standards, and new joiner uniforms Conflict Management and Counselling team member in case if there is some change in behavior of the staff that is affecting another staff. Team building and maintain team bonding. Customer Relations: Customer welcome, guiding them towards right person, ensuring they are well attended to Attending customer complains Ensuring their experience – showcasing, sales process, refraction, dispensing procedures, payment process, invoicing, customer intimations, delivery, etc – is smooth, effortless Use client history in the system to enhance the customer’s experience, anticipate their demands, needs and propose proactively, solutions, products and services. Seek google reviews Proactively approach negative reviewers and try to turn them into positive Respond to clients, leads and enquiries promptly Develop rapport with customers, engage them in conversations outside the sales process while they wait. Job Types: Full-time, Permanent Pay: ₹35,000.00 - ₹45,000.00 per month Schedule: Day shift Work Location: In person