SHOWROOM MANAGER AND ASSISTANT MANAGER

Key Responsibilities

Sales & Business Development

• Achieve monthly and annual sales targets of the showroom.
• Develop strategies to increase footfall and conversion rates.
• Monitor sales performance of team members and provide guidance to improve productivity.
• Implement promotional activities, schemes, and seasonal campaigns.

Customer Service & Relationship Management

• Ensure exceptional customer service standards at all times.
• Handle escalated customer complaints and resolve issues promptly.
• Build and maintain long-term relationships with premium and loyal customers.
• Supervise personalized service for wedding, bulk, and repeat customers.

Showroom Operations

• Oversee day-to-day operations of the showroom including sales, billing, stock, and staff management.
• Ensure proper visual merchandising and product display as per brand standards.
• Maintain cleanliness, safety, and security of showroom premises.
• Coordinate with accounts, logistics, and other departments for smooth functioning.

Team Management

• Recruit, train, and motivate showroom staff (sales executives, floor managers, cashiers, tele-callers, etc.).
• Allocate responsibilities and ensure discipline among staff.
• Conduct daily briefings and regular performance reviews.
• Foster a positive and customer-focused work environment.

Inventory & Stock Control

• Monitor stock levels and coordinate with purchase & warehouse for replenishment.
• Ensure proper stock accounting, tagging, and record-keeping.
• Minimize stock discrepancies through regular audits.
• Keep track of fast-moving, slow-moving, and trending jewellery items.

Reporting & Compliance

• Prepare daily, weekly, and monthly sales & performance reports.
• Ensure adherence to company policies, statutory compliances, and audit requirements.
• Coordinate with head office for MIS, HR, and finance-related matters.
  

BRING YOUR UPDATED CV AND 2 PASSPORT SIZE PHOTO COPIES.