Posted:4 weeks ago|
Platform:
Work from Office
Full Time
JD: • Experience: Minimum of 10 years of experience in IT operations, incident management, and leadership roles. • Technical Expertise: Strong technical background with expertise in IT infrastructure, systems, and applications. Proficiency in troubleshooting and resolving complex technical issues. • Leadership Skills: Proven ability to lead and manage a team, with excellent interpersonal and communication skills. • Problem-Solving: Exceptional problem-solving skills and the ability to make quick, effective decisions under pressure. • Process Improvement: Experience in implementing process improvements and best practices in IT operations. • Communication: Strong written and verbal communication skills, with the ability to convey technical information to non-technical stakeholders. • Documentation: Proficiency in maintaining accurate records and generating detailed reports. • Compliance and Security: Knowledge of IT compliance standards and security protocols. • Analytical Skills: Ability to conduct root cause analysis and develop preventive measures. • Education: Bachelor's degree in Computer Science, Information Technology, or a related field. Advanced certifications in ITIL, PMP, or similar are preferred.
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