Shift In-charge

Key Responsibilities

• Shift Operations:
• Manage daily restaurant operations, ensuring smooth workflow and efficient service delivery.
• Assign tasks to staff and monitor their performance throughout the shift.
• Oversee opening and closing procedures, including cash handling and securing the facility.
• Address and resolve any operational issues promptly to minimize disruptions.
• Staff Supervision & Team Management:
• Supervise and support team members, providing guidance and feedback as needed.
• Ensure adequate staffing levels to meet business needs, including managing shift schedules and break times.
• Train new hires on company policies, procedures, customer service best practices, and food safety standards.
• Handle conflicts or issues between staff members and resolve them professionally.
• Promote a positive work environment and team culture.
• Customer Service:
• Ensure a high level of customer service is maintained at all times, leading by example.
• Respond promptly and professionally to customer questions, concerns, and complaints.
• Foster a positive dining experience for guests.
• Inventory and Stock Management:
• Monitor inventory levels and assist with ordering food and beverage supplies.
• Ensure proper product handling, storage, and labeling.
• Minimize waste and optimize stock levels.
• Health, Safety, and Compliance:
• Ensure adherence to health, safety, and sanitation regulations, including food safety protocols.
• Maintain a clean and hygienic work environment.
• Report any safety hazards, accidents, or injuries promptly to management.
• Reporting:
• Prepare and submit daily shift reports, including sales data, staff performance, and any incidents.
• Ensure accurate cash register balancing and financial reporting at the end of the shift.
• Provide feedback to the Restaurant General Manager or Operations Manager on operational improvements or issues.

Qualifications and Skills

• High school diploma or equivalent (some roles prefer an associate's or bachelor's degree in management or hospitality).
• Previous experience in a supervisory or leadership role within the QSR industry or a related fast-paced environment is often required or preferred.
• Strong leadership and communication skills, both written and verbal.
• Excellent customer service and interpersonal abilities.
• Ability to handle conflicts and resolve issues calmly and professionally.
• Strong organizational and multitasking skills.
• Basic understanding of inventory management and cash handling procedures.
• Ability to work effectively in a fast-paced and demanding environment, including evenings, weekends, and holidays as needed.
• Attention to detail and a commitment to high-quality service.

Job Types: Full-time, Permanent

Pay: ₹22,000.00 - ₹25,000.00 per month

Benefits:

• Health insurance
• Paid sick time
• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus
• Yearly bonus

Work Location: In person