Han Digital Solution logo

SFDC - Enterprise Architecture

10 - 15 years

5 - 8 Lacs

Hyderabad Telangana India

Posted:9 hours ago| Platform: Foundit logo

Apply

Skills Required

salesforce data cloud

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities

Client Support & Issue Management

  • Act as the primary point of contact for client support and issue resolution.
  • Manage and triage incoming tickets through ServiceNow, ensuring timely and accurate responses.
  • Collaborate with cross-functional teams to troubleshoot and resolve technical issues.
  • Maintain detailed documentation of incidents, resolutions, and system configurations.

Data & System Operations

  • Oversee and perform data load activities into Salesforce and related systems.
  • Conduct root cause analysis for recurring or high-impact issues and drive permanent fixes.
  • Monitor system health and proactively address potential issues.
  • Identify opportunities for automation and process improvements within support workflows.

Platform Integration & Expertise

  • Ensure smooth operation and integration across Salesforce Core, Data Cloud, Marketing Cloud, Loyalty Cloud, and MuleSoft APIs.
  • Provide support for Salesforce Loyalty Cloud, including troubleshooting program configurations, member data, and engagement workflows.
  • Work with APIs including REST and Bulk API (JSON) and leverage SQL for data analysis.

Reporting & Stakeholder Communication

  • Prepare client-facing reports using Excel or Salesforce Reports.
  • Provide regular updates and reports to stakeholders on ticket status, system performance, and support metrics.

More Jobs at Han Digital Solution

Business Analyst

Raipur

5.0 - 8.0 yrs
|

INR 5 - 11 Lacs

Java Angular UI professional

Hyderabad

5.0 - 9.0 yrs
|

INR 6 - 9 Lacs

Full Stack - Python - React professional

Pune

5.0 - 7.0 yrs
|

INR 7 - 9 Lacs

Java Developer (AWS)

Bengaluru

6.0 - 9.0 yrs
|

INR 8 - 11 Lacs

Dot Net Developer

Patna

4.0 - 8.0 yrs
|

INR 4 - 9 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now
coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now
Han Digital Solution logo
Han Digital Solution

Information Technology

Metro City

RecommendedJobs for You

Han Digital Solution logo

SFDC - Enterprise Architecture

Han Digital Solution

Hyderabad, Telangana, India

Han Digital Solution logo

SFDC - Enterprise Architecture

Han Digital Solution

Warangal, Telangana, India

Han Digital Solution logo

SFDC - Enterprise Architecture

Han Digital Solution

Hyderabad, Telangana, India

Han Digital Solution logo

SFDC - Enterprise Architecture

Han Digital Solution

Warangal, Telangana, India

Han Digital Solution logo

Solution Architect

Han Digital Solution

Bengaluru, Karnataka, India

Han Digital Solution logo

Solution Architect

Han Digital Solution

Belgaum, Karnataka, India

Han Digital Solution logo

Solution Architect

Han Digital Solution

Mangalore, Karnataka, India

Han Digital Solution logo

Automation Lead -SRE

Han Digital Solution

Bengaluru, Karnataka, India

Han Digital Solution logo

Automation Lead -SRE

Han Digital Solution

Belgaum, Karnataka, India

Han Digital Solution logo

Salesforce Architect

Han Digital Solution

Belgaum, Karnataka, India