Servicing Engineer (EV Charging)

As a Service Engineer at Statiq, located in Bangalore and operating in the Electric Vehicle Charging sector, you will play a crucial role in the company's mission to make sustainable transportation a reality in developing countries. Statiq, a leading new-age startup in India's EV movement, has been recognized as one of the top 3 most promising startups by NASSCOM in 2020 and was selected for the prestigious Y Combinator accelerator program in the same year. Your responsibilities will include managing services complaints, maintaining spares inventory records, overseeing service associates, handling customer escalations, generating service revenue, providing training to customers and service partners, and preparing daily reports as per management requirements. To excel in this role, you should focus on developing strong interpersonal relationships with customers and team members, possess in-depth product knowledge of EV chargers, SMPS, and UPS, be proficient in working with laptops and software applications like Excel, MS Word, and PowerPoint, be willing to travel extensively within your assigned region, demonstrate the ability to manage associate manpower effectively, and have analytical skills to troubleshoot faults and implement solutions using various protocols and standards related to charging systems. The ideal candidate will hold a Degree or Diploma in Electrical/Electronic Engineering, have 2-3 years of experience in customer service support for EV chargers, SMPS, or UPS, and exhibit good written and spoken English communication skills. Working at Statiq offers you the opportunity to collaborate with a highly enthusiastic and passionate team dedicated to building India's largest EV infrastructure. You will experience the dynamic environment of a startup culture and be encouraged to tackle challenges head-on. Join Statiq today and be part of a team that is shaping the future of sustainable transportation in India.,