Servicenow

Title- Servicenow

Responsibilities:

Expert in ServiceNow Architecting, Designing, Developing, and deploying large scale ServiceNow implementations.

Strong analytical skills to identify problem and recommend solution that meets business requirements.

3+ years of professional services/consulting experience.

Proven success on projects with large-scale deployments; understanding of application life-cycle management.

experience soliciting and documenting requirements and evolving these requirements into successful solutions

Consults with Process and Business Leaders to develop appropriate technical solutions in ServiceNow

Should have hands on experience in Core ServiceNow ITSM modules Incident Management, Problem Management, Change Management, Request Management, Knowledge Management, Configuration Management, Asset & Cost Management, Continuous improvement Management, Performance Analytics, Agent workspace, Automated test framework, Custom Development, etc

3-4 years of experience in CSM, ITOM & ITBM Business Process and Technical Process Consulting, High Level design and technical solutions for ServiceNow implementation.

Deep knowledge on ServiceNow solutions, ITIL & ITSM processes

Customize ServiceNow applications and facilitate rollout of new applications and modules and configure Application UI and Configure Workflow.

Should have prior experience in ServiceNow version upgrade during End-of-life period.

Working knowledge of configuration management tools, methods, and processes.

Good knowledge of multi data center deployment solutions with disaster recovery procedures and high availability at every layer

Should have good understanding of Integrations components integration components LDAP, SSO, REST SOAP and web services.

Should have prior experience in core software development - in any full stack web programming language (Java, .net, python, angular).

Good practice web programming techniques to configure robust solutions utilizing the ServiceNow platform while making informed recommendations to process users.

Good knowledge on database technologies Oracle/SQL Server/MySQL

Responsible for developing/administering technical solutions on the ServiceNow tool platform to satisfy the business needs of the IT department and beyond.

Applies innovative technology to business processes to develop new solutions and troubleshoot issues

Follows up on outstanding development needs and provides timely status reports to the project manager

Advises on options, risk and impacts on business/ITIL processes.

Collaborate effectively with other ServiceNow administrators to develop solutions and handle general updates and configuration changes/requests.

Share best practices and be consultative throughout the technical design of the project.

Communicates technical problems and solutions to both technical and non-technical audiences

Skills Overview:

Strong customer service and excellent verbal/written communication

Ability to work independently and take ownership of projects.

Understand full application architecture.

ITIL/ServiceNow certified, ServiceNow CIS-ITSM, CSM, ITOM, ITBM

Past work experience with industry leading providers of ITSM tools

Past work experience of ServiceNow Implementation of ITSM.

Excellent attention to de tails, ability to multitask, and effective time management skills

Knowledge of web-based development languages; specifically JavaScript, Ajax, HTML, CSS