ServiceNow System Administrator

As a ServiceNow System Administrator at NTT DATA, your main responsibilities will include: - Software and Hardware Model Management - Assisting with Lifecycle reports - Managing Class and Category alignment with Models and CIs Your job requirements will involve: - Working with developers to maintain stability and usability of the SAMPro module in ServiceNow across all environments - Configuring and maintaining SAM PRO applications, workflows, and business rules - Managing user access, security roles, and permissions for CI, Asset, OT, and SAMPro - Developing and optimizing SAM PRO processes, forms, and views - Creating and editing ITAM reports, dashboards, and performance analytics - Developing and maintaining test plans, cases, and procedures for CMDB, Hardware/Software Assets - Performing functional, regression, and integration testing on CMDB, Hardware/Software Assets - Identifying and documenting defects/bugs and ensuring resolution - Providing QA support for new CMDB, Hardware/Software Assets features, configurations, and upgrades - Continuously improving SAM PRO and processes with a focus on quality, efficiency, and user experience - Collaborating with the ServiceNow and ITAM Teams to configure, develop, support, and maintain the platform - Configuring, Managing, and Maintaining all Models, including software, hardware, and consumables for asset lifecycle reporting, cost management, and risk assessment - Troubleshooting Software Model to Software Installation match and maintaining compliance - Coordinating with the ITAM Team to manage the lifecycle of models from creation to retirement - Managing ServiceNow License configuration to report on license compliance - Understanding the SaaS business & technology model - Working with the CMDB Master Data Lead to manage Class and Category alignments with Models and CIs About NTT DATA: NTT DATA is a $30 billion global innovator of business and technology services, serving 75% of the Fortune Global 100. Committed to helping clients innovate, optimize, and transform for long-term success, NTT DATA has a diverse team in more than 50 countries and a robust partner ecosystem. Their services include business and technology consulting, data and artificial intelligence solutions, industry-specific offerings, as well as application, infrastructure, and connectivity management. As a leading provider of digital and AI infrastructure, NTT DATA invests significantly in R&D to support organizations and society in transitioning confidently into the digital future.,