ServiceNow Solution Architect ITAM (HAM+SAM) + Discovery & CMDB

As a ServiceNow Solution Architect at NewRocket, you will play a pivotal role in leading, coaching, and mentoring a team of Software Engineers to provide development services for customers. With a focus on ITAM & Discovery and CMDB, Custom & Integrations, you will be responsible for implementing customizations based on functional and technical requirements using best practices and internal code standards for large-scale professional services projects. - Collaborate with end-users, IT teams, and key stakeholders to gather system requirements for ITAM (SAM & HAM), Discovery & CMDB. - Guide customers in understanding technical solutions tailored to their business needs based on your expertise in ITAM processes. - Customize ServiceNow applications, configure integrations, and facilitate the rollout of new modules and applications. - Mentor project team members through peer reviews, provide technical guidance, and reflect impact assessment rules within service maps. - Participate in user acceptance testing, promote update sets, and remediate production incidents related to your scope. - Collaborate with the SN technical lead to ensure a consistent approach and maintain operational documentation and SOPs effectively. To qualify for this position, you should have: - At least 7 years of experience in supporting the implementation, administration, configuration, and/or development of ServiceNow in ITAM, Discovery & CMDB. - Proficiency in integrating ServiceNow with other systems/platforms, utilizing Web Services Integration, and working with Data Extraction Technologies. - Knowledge of ServiceNow scripting, strategic planning, and the ability to create technical design documents. A four-year undergraduate degree in Computer Science, Computer Engineering, Information Systems, or relevant work experience is required. Additionally, candidates must be committed to continuous learning within the ServiceNow platform and beyond, including obtaining ServiceNow competency certifications and Module Accreditations. Preferred certifications such as ITIL Foundation, ServiceNow CSA, and CAD are desirable. Join NewRocket and be part of a supportive environment where you can thrive and grow professionally. Be part of the mission to #GoBeyondWorkflows.,