ServiceNow Solution Architect- CSM/FSM

Why Us

NewRocket is the AI-first Elite ServiceNow Partner that activates real value on the Now Platform. As a trusted advisor to enterprise leaders, we combine industry expertise, human-centered design, and enterprise-grade AI to help organizations navigate change and scale with confidence. With two decades of experience guiding clients to realize the full potential of the ServiceNow AI Platform, we are one of the largest pure-play ServiceNow partners, uniquely focused on enabling enterprises to adopt AI they trustAI that delivers lasting business value.

GoBeyondWorkflows

Come join our Crew!

The Role

NewRocket is a global team made up of ServiceNow professionals who help our customers run and grow their ServiceNow environments. Founded with the insight that technology has the power to make people's lives better and recognized as one of the world's most innovative companies, ServiceNow provides a platform that makes workflows work. We are hiring for a ServiceNow Solution Architect- CSM/FSM who will be responsible for leading the successful delivery of ServiceNow solutions and services. The Solution Architect will be responsible for architecting, leading and designing solutions using leading practices on complex professional services projects.

What You Will Be Doing

• Serve as a primary technical point of contact and key interface for ServiceNow CSM/FSM project solutions
• Define technical solutions for architecture and design that are aligned with client's business solutions, within CSM/FSM implementations best practices.
• Manage all aspects of ServiceNow based application and systems development, design, coding, debugging, troubleshooting and query optimization
• Contribute, create, and customize CSM ServiceNow applications and solutions
• Presales Demo and Proof of Value for prospective customers.
• Conduct requirements analysis sessions, customer workshops and technical guidance to capture all necessary technical design for the best implementation solution
• Collaborate with Delivery Management on creating a plan that drives results based on the

customers requirements and budget

• Research industry impact and innovative opportunities to propose product enhancements
• Provide engineers with architectural blueprints/requirements for implementations
• Draft use proposals (SOW), use cases and functional requirements documents
• Provide technical assistance in a pre-sale's capacity and Proof of Value for prospective clients

What You Bring Along

• 8-12 years of IT Services and proven business architecture experience
• Minimum 4 years preferred work experience on the ServiceNow platform
• Expert level proficiency with CSM/FSM product line including
• Experience with implementing integrations with ServiceNow CSM and FSM process
• Experience with key technologies relevant to ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, SOAP, SCP, FTPS
• Experience with scripting in the ServiceNow platform using JS: Business Rules, Client Scripts, UI Actions, UI Pages, Angular JS, Jelly, etc
• Passion in engineering science and technology. Applying principles, techniques, procedures, and equipment to the design and production of managed services.
• Collaboration with customers is something you love to do! Including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Thrives in strategic planning, resource allocation, production methods, and coordination of people and resources.
• Adapts quickly in a fast-paced environment!

Education: Bachelor's degree in Computer Science, Business Administration, and/or equivalent work experience.

Certification(s): ServiceNow CIS and/or CSA certifications (preferred)

We Take Care of Our People

NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard. We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For individuals with disabilities who would like to request an accommodation, please contact [HIDDEN TEXT].