ServiceNow Reporting Analyst

Overview

AtkinsRalis is a global leader in engineering and project management, delivering sustainable infrastructure solutions that shape the future of cities, energy, and transportation. By joining us, you become part of a team that creates real-world impact - building resilient communities, enabling clean energy transitions, and solving some of the planet's toughest challenges.

As a Snow Reporting Analyst, you will be responsible for designing, maintaining, and optimizing reporting solutions within the ServiceNow (SNOW) platform to support operational excellence in HR services delivery and strategic insights.

You will work closely with service delivery team managers, technical teams and business stakeholders to consolidate and analyse data from various sources. Your work will directly contribute to operational and strategic reporting on HR service delivery and stakeholder engagement. The ideal candidate will have a solid foundation in understanding data, report development, and stakeholder engagement, along with a proactive and curious mindset.

The SNOW Reporting Analyst is responsible for designing, developing, and maintaining reports and dashboards in ServiceNow and Power BI. The role involves data extraction, visualization, and analytics to support IT operations, service performance, and compliance with SLAs. The ideal candidate will have strong expertise in ServiceNow Performance Analytics and Platform Analytics, Power BI, and ITIL-based reporting to drive actionable insights for IT service improvements.

Your role

• Develop and maintain ServiceNow embedded dashboards using Performance Analytics, Platform Analytics, Reports, and Indicators.
• Create Power BI reports to visualize ServiceNow data, KPIs, trends, and operational insights.
• Design dashboards to track incident management, change requests, problem resolution, requester satisfaction, SLA compliance, and service availability.
• Extract and transform data from ServiceNow, integrating it with Power BI for advanced analytics.
• Implement automated reporting solutions for real-time service performance tracking

About you

Required Skills & Qualifications

• Bachelor's degree in computer science, IT, Business Analytics, or a related field.
• 3+ years of experience in ITSM reporting, ServiceNow Performance Analytics / Platform Analytics, and Power BI.
• Hands-on experience with ServiceNow Reporting
• Strong knowledge of Power BI, DAX, SQL, and data modelling.
• Experience with ServiceNow ITSM modules (Incident, Problem, Change, Request, Journey, Surveys, etc.)
• Understanding of ITIL framework and IT service management best practices.
• Strong analytical skills and ability to translate data into actionable insights.
• Excellent communication and stakeholder management skills.

Soft Skills:

• Excellent communication skills to work with cross-functional teams.
• Problem-solving mindset and ability to work independently.
• Collaborative and proactive approach to work.
• Strong analytical thinking and attention to detail.

Preferred Qualifications

• ServiceNow Performance Analytics / Platform Analytics Certification or Power BI Certification.
• Experience with ServiceNow APIs, OData, and integrations with Power BI.
• Familiarity with data visualization best practices and UX design for reporting.
• Experience in automating ITSM reports using scripting, workflows, or RPA tools.

Reward & benefits

Explore the rewards and benefits that help you thrive - at every stage of your life and your career.

This includes:

• Comprehensive life insurance coverage.
• Premium medical insurance for you and your dependents.
• Generous annual leave balance.
• Flexible and hybrid work solutions.
• Remote work opportunities outside of country.
• Company gratuity scheme.
• Discretionary bonus program.
• Relocation assistance.
• Employee Wellbeing Program: 24/7 access to specialists in finance, legal matters, family care, personal health, fitness, and nutrition.

Seize every opportunity to sharpen your skills, expand your expertise, and be recognized for the impact you make.

About AtkinsRalis

We're , a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. We're committed to leading our clients across our various end markets to engineer a better future for our planet and its people.

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