2 Platform Analytics Jobs

Job Title: E-commerce & Quick Commerce Manager Location: Delhi/Noida Department: Digital & E-commerce Reporting To: Head Digital Strategy / Director Business Development Industry: FMCG - Personal Care, Healthcare, Oral Care Role Summary We are looking for a performance-driven, detail-oriented professional to manage all aspects of our brand presence across E-commerce (Amazon, Flipkart, JioMart, etc.) and Quick Commerce platforms (Blinkit, Zepto, Instamart, etc.). This role includes product listing, inventory & pricing management, campaign execution, and performance optimization. The candidate will work cross-functionally with internal teams (sales, operations, design, content) to ensure consistent growth and performance across all platforms. Key Responsibilities Platform Listing & Hygiene Manage product listing creation, uploads, and optimizations across Amazon, Flipkart, Jiomart, Blinkit, Zepto, etc. Ensure listing content, images, keywords, SEO, pricing, and A+ content are up to date. Handle variations, combos, and pack-wise SKUs for different platforms. Inventory & Order Coordination Coordinate with supply chain & warehouse for real-time inventory availability. Ensure no stockouts or overstocking on key platforms. Track daily orders, dispatch, returns, and SLA compliance. Campaigns & Promotions Plan and execute promotional activities (coupons, deals, paid visibility slots, etc.). Coordinate banner placements and in-app campaigns with platform managers. Monitor budgets, campaign performance, and ROAS. Performance Tracking & Reporting Track daily/weekly/monthly sales, platform analytics, CTR, conversion rates, and customer ratings. Prepare detailed performance reports with insights and action points. Maintain pricing parity, discounting strategy, and competitor benchmarking. Coordination & Escalation Act as the single point of contact between platform account managers and internal teams. Resolve platform-related escalations including claims, returns, and feedback issues. Ensure platform compliance with category guidelines and updates. Quick Commerce Focus Optimize for speed-led platforms (Blinkit, Zepto) pack sizes, delivery readiness, and last-mile planning. Innovate around merchandising, quick turnaround SKUs, and regional demand. Key Skills & Experience Must-Have 2 to 5 years of experience in e-commerce/quick commerce management in FMCG or consumer goods. Strong working knowledge of seller central tools, brand portals, and analytics dashboards. Experience managing listings and performance end-to-end across 3 or more platforms. Familiarity with platform-specific policies, margins, and promotion mechanics. Proficient in Excel/Google Sheets, data analysis, and e-commerce CMS tools. Good-to-Have Prior experience with quick commerce onboarding and scaling (Blinkit, Zepto). Understanding of logistics coordination and fulfillment models (3P, FBA, SmartStore, etc.). Working knowledge of Canva or coordination with design/content teams. What We Offer High-ownership role with visibility across leadership and digital functions. Opportunity to grow with a fast-expanding FMCG brand. Performance-based incentives and cross-learning opportunities. Preferred candidate profile

We are seeking a detail-oriented and proactive ServiceNow Reporting Analyst to join our Global Service Centre team. In this role, you will be responsible for delivering accurate and timely reporting solutions to internal staff based on their requirements within the ServiceNow platform. The ideal candidate will have hands-on experience with ServiceNow, a strong understanding of IT service management processes, and the ability to create, customize, and manage reports and dashboards to support operational decision-making. Our Global Service Centre is a core delivery component of the Version 1 ASPIRE Managed Services that place AI, continuous improvement and business innovation at the heart of everything Version 1 does. With a focus on shift-left and automation, we utilise the best digital capabilities of the ServiceNow ITSM tooling product. Key Responsibilities: Report Development and Delivery: Establish standard catalogue item(s) for stakeholders to request. Collaborate with internal teams to gather reporting requirements for ServiceNow data. Design, develop, and maintain custom reports and dashboards in ServiceNow to meet business and operational needs. Create complex reports using ServiceNow reporting tools such as Platform Analytics, Performance Analytics, Report Designer, and Dashboard widgets such as VividCharts. Provide guidance on the interpretation of reports and assist teams in making data-driven decisions. Maintain a reporting catalogue repository. Data Analysis and Insights: Analyze ServiceNow data to identify trends, inefficiencies, or potential improvements within the request fulfillment process. Work with stakeholders to ensure that reports provide meaningful insights and actionable recommendations. System Configuration and Optimization: Configure ServiceNow reporting tools to ensure reports align with business requirements and best practices. Continuously monitor and optimize reports and dashboards for performance and accuracy. Perform root cause analysis when discrepancies or data inconsistencies arise. User Support and Training: Serve as a point of contact for internal staff requesting reporting assistance. Provide training and support to end-users on how to access, interpret, and utilize reports effectively. Assist in troubleshooting any report-related issues and resolve them in a timely manner. Documentation and Compliance: Ensure all report configurations, customizations, and processes are documented according to company standards. Adhere to data governance and compliance standards when handling sensitive or restricted information within ServiceNow reports. Continuous Improvement: Stay up to date with new ServiceNow features and best practices related to reporting and request fulfilment. Proactively identify opportunities to improve reporting accuracy, efficiency, and user experience. Key Competencies: Specialist in ServiceNow Reporting, Platform Analytics or Performance Analytics. Experience working in Agile or other iterative project management environments. Experience with advanced data visualization tools (e.g., Power BI, Tableau) is a plus.