ServiceNow ITOM/AIOps

Job Description

Job Summary: Mindsprint is looking for a talented ServiceNow ITOM/AIOps Implementation Specialist to join our innovative team. The ideal candidate will have a strong background in implementing and optimizing IT Operations Management (ITOM) and AIOps solutions using the ServiceNow platform. You will be responsible for deploying, configuring, and maintaining ServiceNow ITOM/AIOps modules to enhance operational efficiency and drive intelligent automation. Key Responsibilities: • Implement and configure ServiceNow ITOM/AIOps modules, including Discovery, Event Management, Service Mapping, and Operational Intelligence. • Integrate ServiceNow ITOM/AIOps solutions with other IT systems and tools. • Collaborate with stakeholders to gather requirements and translate them into technical specifications. • Develop workflows, scripts, and automation rules to streamline IT operations. • Monitor and optimize the performance of ITOM/AIOps solutions. • Provide technical support and troubleshooting for ServiceNow ITOM/AIOps applications. • Maintain documentation for configurations, processes, and procedures. • Stay updated with the latest ServiceNow features and best practices in ITOM and AIOps. Qualifications: • Bachelor degree in Computer Science, Information Technology, or related field. • 7 to 9 years of experience in ServiceNow ITOM/AIOps implementation and configuration. • Strong understanding of ITOM and AIOps processes and best practices. • Proficiency in JavaScript, PowerShell, and other scripting languages. • Experience with ServiceNow modules such as Discovery, Event Management, Service Mapping, and Operational Intelligence. • Excellent problem-solving skills and attention to detail. • Strong communication and collaboration skills. • ServiceNow Certified Implementation Specialist or similar certification is a plus. Mail: krishna.jothi@srsinfoway.com