Servicenow IRM/TPRM

Role & Responsibilities:

TPRM Module Configuration

• Perform hands-on configuration and customization of the

  ServiceNow TPRM module

  , including forms, tables, workflows, and dictionary entries.
• Build, update, and manage

  third-party assessment questionnaires

  , using templates such as

  SIG

  and

  CAIQ

  .
• Configure assessment logic including

  risk scoring

  ,

  tiering

  , and evaluation models.
• Develop and enhance

  third-party due diligence workflows

  , issue remediation flows, and renewal processes using

  Flow Designer

  or traditional workflows.
• Configure

  Access Control Lists (ACLs)

  and roles to enforce secure access to vendor and assessment data.
• Develop client scripts, business rules, script includes, and other components to enhance user experience and add custom functionality.

Integrations & Data Management

• Implement integrations with external tools (security ratings, risk intelligence platforms, data providers) using

  REST/SOAP APIs

  and

  IntegrationHub

  .
• Execute

  data migration

  for third-party, engagement, and assessment records from legacy systems to the TPRM module.
• Establish and maintain processes for

  data validation, normalization, and data quality management

  across TPRM datasets.

Collaboration & Delivery

• Work closely with business analysts, risk managers, and stakeholders to gather requirements and translate them into technical designs.
• Participate in

  testing and quality assurance

  , support test execution, analyze defects, and resolve issues.
• Prepare and maintain technical documentation such as configuration details, solution design, and release notes.
• Support all phases of the

  project lifecycle

  , including development, testing, deployment, and environment migrations.

Support & Maintenance

• Provide technical support for post-implementation issues, troubleshooting data discrepancies, and ensuring application stability.
• Build and configure

  reports and dashboards

  to provide visibility into vendor risk posture and due diligence activities.