ServiceNow - Integration - UI Builder - Playbook - CIS CSM Dispute Management FSO Experience - Staff

In this role at EY, you will be a part of the EY GDS-ServiceNow team where you will work on solving client problems using the ServiceNow platform. You will have the opportunity to work with a high-quality team and develop innovative products to address client needs. **Key Responsibilities:** - Perform configuration and customization of the ServiceNow system, including the creation of workflows. - Build service request fulfillment workflows based on customer requirements using workflows, UI actions, client scripts, and business rules. - Utilize scripting tools and ServiceNow functionality to automate routine tasks. - Execute integrations and process automation using Orchestration, Web Services, SOAP calls, etc. - Gather specifications from business departments and deliver products/releases that meet the presented needs. - Collaborate with business liaisons to generate dashboards, home pages, performance analytics data collectors, and reports. - Analyze user stories and internal procedures to improve system capabilities and automate process workflows. - Conduct system and integration testing with sample and live data. **Skills and Attributes for Success:** - Experience in Integrations with Third-Party tools. - Experience in Playbook implementation. - Integrating with internal and external applications and systems. - Worked on UI Builder and have experience in building custom UI. - Implementation experience in CSM, FSO. - Implementation/knowledge experience in TPRM and IRM. - Knowledge of Dispute Management Systems. **Qualifications Required:** - College degree in a related technology field (Computer, Engineering, Science, etc.) or comparable job experiences. - ServiceNow CSA Certification is a must. - Good to have CIS-CSM certification. - Approximately 2 to 3 years of experience in a development role. - ServiceNow CIS certifications are a plus. In addition to the technical skills, you are expected to have experience with SDLC, TFS, JIRA, or equivalent tools to maintain stories and knowledge about the latest features of ServiceNow. At EY, you will be part of a team that values commercial acumen, technical expertise, and a willingness to learn in a dynamic environment. You will have the opportunity to work with leading businesses globally and be involved in inspiring and meaningful projects. EY offers support, coaching, and feedback from engaging colleagues, opportunities for skill development and career progression, as well as the freedom and flexibility to shape your role according to your preferences. Join EY in building a better working world by contributing to creating new value for clients and society while developing your own skills and knowledge.,