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Creeno Solutions
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ServiceNow HRSD Performance Analytics | 6 Yrs Exp (4 Yrs HRSD + PA)

ServiceNow HRSD Performance Analytics | 6 Yrs Exp (4 Yrs HRSD + PA)

Creeno Solutions

6 - 10 years

|

10 - 14 Lacs

Posted:-1 days ago| Platform:

Apply

Skills Required

pa servicenow hrsd

Work Mode

Remote

Job Type

Full Time

Job Description

Experience: 6 Yrs Exp (4 Yrs HRSD + PA)

Work Location: Remote

Notices Period : Immediate

UAN Mandatory

Key Responsibilities:

Create and maintain scheduled and adhoc reports in ServiceNow using Performance Analytics, Report Designer, and other SNOW tools.
Build real-time dashboards, KPIs, SLAs, and visualizations across HRSD modules.
Analyze HRSD data to identify trends, bottlenecks, and anomalies in service performance.
Provide insights and recommendations to improve service delivery and process compliance.
Collaborate with HRSD process owners, business leads, and ServiceNow admins for reporting requirements.
Present findings and executive dashboards in a clear, actionable manner.
Align reporting structures with ServiceNow data model changes, security, and governance.
Share setup and knowledge with the existing team for future enhancements.

Required Qualifications:

Bachelors in Information Systems, Computer Science, Data Analytics, or related field.
4 years of strong hands-on experience with ServiceNow reporting tools & Performance Analytics.
Solid knowledge of HRSD processes and modules.
Proficiency in Report Designer, PA widgets, and dashboard configurations.
Experience with large datasets, KPIs, and data visualization.
Advanced Excel skills; familiarity with Power BI / Tableau is a plus.
Strong communication and stakeholder management skills.

Preferred Qualifications:

ServiceNow Certified System Administrator or Performance Analytics certification.
Knowledge of ITIL framework and service delivery concepts.

Send your cv to priyanka.t@creenosolutions.com

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