Servicenow Lead Kinsfolk Technology Private Limited

5.0 - 9.0 years

0 Lacs

pune, maharashtra

On-site

The position requires you to guide and mentor a team of ServiceNow developers, providing technical direction and support. You will be responsible for designing and delivering ServiceNow solutions, defining system problems, designing and testing solutions, and creating technical documentation. Additionally, you will oversee the core configuration of the ServiceNow platform, including ITSM, HRSD, HAM, and ITOM modules. Your role will involve developing integration components with other systems, portal components, and scoped applications. You will ensure that enhancement and support decisions align with best practice guidelines and drive platform enhancements. Participation in daily scrum calls, managing sprints, and promoting continuous improvement practices is essential. You will also oversee testing and quality assurance activities, ensuring adherence to testing policies and guidelines. Collaboration with cross-functional teams, stakeholders, and end-users is crucial to ensure the successful implementation and integration of ServiceNow solutions. Troubleshooting and resolution of issues related to the ServiceNow platform, workflows, and applications will be a part of your responsibilities. Implementing Discovery and CMDB best practices within the ServiceNow platform is also expected. Skills And Experience: - ServiceNow Expertise: Strong understanding of the ServiceNow platform, including its capabilities and limitations. - Technical Proficiency: Experience with JavaScript, ServiceNow scripting, GlideRecord API, REST/SOAP APIs, and other relevant technologies. - ITIL/ITSM Knowledge: Familiarity with ITIL/ITSM processes and best practices. - Project Management: Experience managing projects, sprints, and development teams. - Communication and Interpersonal Skills: Excellent communication, collaboration, and mentoring skills. - Problem-Solving and Analytical Skills: Ability to analyze complex problems and develop effective solutions. - Documentation Skills: Ability to create clear and concise technical documentation.,

Posted 4 days ago

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ServiceNow Business Analyst Impronics Technologies

3.0 - 7.0 years

0 Lacs

haryana

On-site

We are seeking a highly motivated Business Analyst with expertise in analyzing and documenting requirements for ServiceNow security modules. The ideal candidate will possess a strong background in vulnerability management, security incident response, and ServiceNow capabilities. This role entails close collaboration with stakeholders, developers, and solution architects to ensure accurate requirements gathering, gap analysis, and solution design. Collaborating with business and technical teams is a key responsibility of this role to gather, analyze, and document detailed business and functional requirements effectively. The candidate must be adept at writing clear user stories in ServiceNow JIRA, following Agile SDLC processes. Creating process flows using Visio and defining expected outcomes based on stakeholder communication are essential tasks. Moreover, working closely with developers and solution architects to translate business needs into technical solutions is a vital aspect of this position. The candidate will conduct requirement validation sessions with stakeholders to ensure clarity and alignment, contribute to process improvements, and identify opportunities to enhance current implementations. Thorough documentation, strong attention to detail, and timely communication throughout the project lifecycle are crucial. Required Skills & Qualifications: - Bachelor's degree in Computer Science, Engineering, Business, or a related field. - 3 years of hands-on experience in Requirement Analysis. - Strong analytical and problem-solving skills. - Excellent verbal and written communication skills with a high level of attention to detail. - Experience working in Agile environments, with tools like JIRA, Visio, etc. ServiceNow Expertise (Preferred): - Hands-on knowledge of ServiceNow modules: Vulnerability Response (VR), Security Incident Response (SIR), Threat Intelligence. - Good to have exposure to GRC (Governance, Risk, and Compliance), Security Operations Center (SOC), Service Portal & Workspaces. - Basic understanding of REST APIs and ServiceNow integrations. - Certifications preferred: ServiceNow Admin Certification, CIS Vulnerability Response (CIS-VR), CIS Security Incident Response (CIS-SIR). Key Attributes: - Ability to recognize implementation gaps, risks, and potential improvements. - Strong stakeholder engagement and coordination skills. - Capable of balancing multiple priorities in a dynamic, fast-paced environment.,

Posted 1 week ago

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